HSE & Soft Services Officer / Supervisor at International Facilities Services Limited - IFS

• This role is two jobs in one — and we need someone who can handle both with equal authority.
• You will be the on-site guardian of health, safety, and environmental compliance at one of major client sites, while simultaneously taking direct operational ownership of all soft services — cleaning and janitorial operations, landscaping and gardening, and pest control. You will set the standard for how this facility looks, feels, and is kept safe — every single day.

About the Role

• The HSE & Soft Services Supervisor Officer is a uniquely dual-mandate role. On one hand, you are the facility's HSE authority — responsible for compliance, risk management, incident prevention, and staff safety across the entire IFS site team. On the other, you are the direct operational supervisor of the soft services function — cleaning, janitorial operations, landscaping and gardening, and pest control — with line management responsibility for all staff in those teams.
• This role is for someone who is rigorous enough to enforce safety standards without compromise, and hands-on enough to walk the facility, inspect the cleaning trolleys, assess the garden beds, and ensure a pest free environment.

Health, Safety & Environment Responsibilities

Compliance & Risk Management

• Develop, implement, and maintain the site's Health, Safety & Environment Management System in compliance with Nigerian HSE legislation, IFS company standards, and client requirements
• Conduct and review risk assessments for all activities carried out by IFS staff and subcontractors on-site — including working at height, chemical handling, electrical isolation, confined space entry, and manual handling — and ensure control measures are in place and being followed
• Issue, manage, and close all Permits to Work (PTW) on-site — hot work, electrical isolation, confined space, working at height, and any other high-risk activities requiring formal authorisation
• Conduct daily, weekly, and monthly HSE inspections across all areas of the facility; produce written inspection reports with identified hazards, corrective actions, and deadlines for resolution
• Investigate all accidents, incidents, near misses, and dangerous occurrences; produce written investigation reports with root cause analysis and preventive recommendations within 24 hours of any incident
• Maintain the site HSE register — including all risk assessments, method statements, COSHH assessments, emergency procedures, drill records, training records, and incident logs — audit-ready at all times
• Manage and coordinate emergency response procedures — fire evacuation drills, first aid response, and emergency assembly point management; ensure all staff know their roles and that drills are conducted and recorded at the required frequency
• Maintain compliance with all statutory and regulatory obligations applicable to the facility — covering environmental management,      asset operations, public health, and workplace safety — and ensure all required licences, permits, and certifications remain current.

Environmental Management

• Oversee the facility's waste management programme — segregation, storage, collection, and disposal of general, clinical, chemical, and recyclable waste streams in compliance with LASEPA and NESREA regulations
• Monitor and record generator emissions, noise levels, and water discharge quality; maintain environmental compliance logs and support the preparation of the annual Environmental Audit Report (EAR)
• Champion environmental best practice across the facility — water conservation, energy awareness, chemical minimisation, and responsible grounds management

Training & Safety Culture

• Deliver and coordinate HSE inductions for all new IFS staff and subcontractors before they commence work on-site — no exceptions
• Conduct regular toolbox talks across all departments — cleaning teams, gardening teams, engineering, and security — covering relevant safety topics, seasonal hazards, and lessons learned from incidents
• Monitor PPE compliance across all IFS staff on-site; maintain the PPE register, conduct regular inspections of PPE condition, and replace worn or damaged equipment promptly
• Build a safety culture where every team member feels personally responsible for their own safety and the safety of those around them — report near misses, raise concerns, and never walk past a hazard

Soft Services Supervision — Direct Operational Responsibility

• Cleaning & Janitorial Operations
• Directly supervise the full cleaning and janitorial team — floor care operatives, restroom technicians, height access operatives, and carpet and fabric cleaning specialists — across all shifts including day, evening, and event cleaning operations
• Plan and manage daily, weekly, periodic, and event cleaning schedules across all facility zones — performance halls, foyers, exhibition spaces, offices, restrooms, car parks, and external areas — ensuring standards are maintained consistently and inspection-ready at all times
• Conduct daily cleaning audits using a structured inspection checklist; score each area, identify deficiencies, assign corrective actions, and verify completion before sign-off
• Manage cleaning chemicals and consumables — COSHH compliance, correct dilution rates, safe storage and labelling, and stock management to ensure no operational shortfalls
• Oversee the operation, cleaning, and basic maintenance of all cleaning equipment — ride-on scrubbers, walk-behind scrubbers, vacuums, steam extractors, pressure washers, and height access equipment — ensuring equipment is stored correctly, serviced on schedule, and faults are reported promptly
• Manage client hygiene supply levels — toilet rolls, hand soap, hand sanitiser, and sanitary products — monitoring actual consumption against estimates and raising replenishment orders in advance

Landscaping & Gardening

• Directly supervise the landscaping and gardening team — plan and manage the weekly and seasonal grounds maintenance programme covering all lawn areas, planting beds, hedges, trees, water features, and hard landscaped zones across the National Theatre grounds
• Ensure grounds presentation consistently meets the standards expected of a national landmark — well-manicured lawns, healthy planting, clean pathways, and no accumulation of leaf litter or debris at any time
• Manage the application of fertilisers, herbicides, and pesticides in the grounds — in compliance with COSHH requirements and environmental regulations, with records maintained for all applications
• Oversee the operation, maintenance, and safe storage of all grounds equipment — ride-on mowers, push mowers, brush cutters, leaf blowers, hedge trimmers, and chainsaws — ensuring all operators are trained and competent before use

Pest Control

• Manage the facility's pest control programme — coordinate with the appointed licensed pest control contractor for scheduled treatments across all areas including kitchens, stores, plant rooms, roof spaces, drainage, and external grounds
• Conduct regular pest monitoring inspections — checking bait stations, trap records, and sign-of-pest surveys — and escalate any evidence of active infestation for immediate contractor response
• Maintain the pest control log — including all treatment records, bait station maps, contractor visit reports, and pest monitoring results — and produce a monthly pest control summary for management review
• Ensure all pest control chemicals used on-site are approved, correctly stored, and handled only by licensed operatives; enforce safe re-entry intervals after treatment in all occupied areas

Team Leadership & Reporting

• Provide direct line management to all soft services staff — cleaning operatives, gardening team, and pest control coordinator — including shift planning, attendance management, performance reviews, disciplinary matters, and motivation
• Prepare and present the weekly soft services and HSE performance report — covering cleaning audit scores, grounds condition, pest control status, PPM completion, incidents and near misses, and forthcoming planned works
• Interface professionally with the client's facilities management team — respond to soft services complaints or requests promptly, investigate root causes, and implement lasting corrective measures
• Participate in client management meetings, contributing HSE and soft services performance data and presenting remediation plans for any identified service gaps
• Support the Site Manager in planning and executing soft services operations for major events — including pre-event deep cleans, event-day reactive cleaning deployment, and post-event restoration to full operational standard

Requirements

Qualifications, Experience & Person Profile

Essential Requirements

• Minimum HND or B.Sc in Environmental Health, Occupational Health & Safety, Environmental Science, or a related discipline
• Recognised HSE qualification — NEBOSH General Certificate (or equivalent) is strongly preferred; ISPON membership or IOSH Managing Safely certification is acceptable at minimum
• Minimum 5 years of relevant HSE experience, with at least 3 years in a facilities management, hospitality, or large commercial building environment
• Demonstrable experience directly supervising cleaning, grounds, or soft services teams — this is not a purely administrative or desk-based HSE role; operational supervisory experience is non-negotiable
• Working knowledge of COSHH regulations, chemical safety data sheets, and safe chemical handling procedures relevant to cleaning and grounds operations
• Experience managing and coordinating pest control programmes in a large commercial or institutional facility
• Competent in the preparation, review, and enforcement of risk assessments, method statements, and Permits to Work
• Proficient in Microsoft Office — able to produce professional inspection reports, schedules, and management summaries independently