Incident LifeCycle Manager at Stanbic IBTC

Job Description

• To be responsible for the planning and coordination of all activities required to carry out, monitor and report on the Incident Lifecycle management process, and responsible for reviewing problem trends and proactively taking actions to identify problems and remove errors for a department or business unit.

Responsibilities

• Identification of IT problems by analysing incident data in conjunction with incident managers or engaging with relevant IT support staff.
• Investigate IT problems, according to impact, through to resolution or error identification.
• Facilitate requests for changes (RFCs) to clear errors.
• Proactive problem management through.
• Monitor progress on the resolution of known errors.

Qualifications

• B.Sc in IT, Computer Sciences or related field.
• Relevant professional certifications can be an added advantage.
• 3-6years experience in similar role.
• Microsoft Office Suites (especially Word, Excel and PowerPoint ) and Report Preparation, ITIL V3 Foundation Certification.

Additional Information
Behavioural Competencies:

• Adopting Practical Approaches
• Establishing Rapport
• Examining Information
• Exploring Possibilities
• Generating Ideas
• Interacting with People.

Technical Competencies:

• Application Knowledge for Support
• Capacity Management
• Database Administration
• License Management
• Service Level Management
• Service Management Processes.