HR Operations Specialist at Prospa Inc

What you’ll do

• Manage companywide communication process
• Ensure all policies and processes are properly documented and communicated across the team
• End to end process documentation, KPIs/OKRs, and dashboards (daily, weekly and monthly, quarterly) in order to drive a continuous improvement culture and accountability to stakeholders
• Provide hands-on program management of our core HR services (Hub), partnering with the Talent Manager, HRBPs, team members and functional stakeholders
• Drive high quality execution of HR Operations shared service function including but not limited to the following: Analyze & diagnose problems, maintain test plans, Provide daily support to the stakeholders and Publish reports, monthly dashboards for internal stakeholders
• Implement new employee initiatives for employee engagement and productivity
• Working closely with HRBPs to drive the high-performance culture through performance management system and people analytics
• Manage and own seamless on-boarding and off-boarding process
• Take ownership and lead the implementation of new process by implementing defined action plans
• Conduct analysis and gain feedback on processes/procedures
• Support the design of new processes
• Define and secure agreements on SLAs between the PeopleOps team and the client functions/vendors
• Support and guide employees on HR enquiries and requests
• Implement new employee initiatives for employee engagement and productivity
• Work closely with operations and HRBPs, to ensure that team members have access to required work tools and resources
• Support employee travel requirements in co-ordination with facilities team like: Visa, Permits, travel tickets, accommodation, etc.
• Support seamless on-boarding and off-boarding process
• Must be an expert in HRIS and contribute to management of employee data.

What you’ll need

• Bachelor's Degree in business, Human Resources or a related field
• Demonstrated experience working in a Shared Service Office/HR or company Operations team
• Minimum of 3 years' experience in Operations/Human Resource management
• Strong business ability to innovate and engage stakeholders
• Self-motivated individual able to motivate a team
• Collaborative approach, able to work in a team setting
• Excellent attention to detail and be well organized
• Excellent active speaking, writing, listening, reasoning, negotiation, and presentation skills
• Ability to thrive and keen on working within a high growth, fast paced, start-up style environment
• Self-motivated with ability to meet deadlines independently and as part of a team
• Sound judgement and confidentiality

Benefits

Here’s just some of our perks:

• Competitive Salary
• Medical cover
• Paid time off (leave days)
• Work tools
• We invest in our employees through career development & opportunities