HR Operations Specialist at FoliXx Hospitality

Job Summary

• We are looking for an HR Operations Specialist who is passionate about HR systems, process automation, and employee experience.
• The ideal candidate will play a crucial role in managing HR operations, optimizing digital tools, and ensuring seamless HR service delivery.
• This role requires a blend of HR expertise and strong technical skills to implement digital solutions, automate workflows, and improve data-driven decision-making within the HR department.

Key Responsibilities
HR Operations & Process Management:

• Oversee and manage HR processes and policies, ensuring compliance with company standards and labor laws.
• Automate and streamline HR workflows using HRMS, HR software, and digital tools.
• Ensure seamless onboarding and offboarding processes with digital documentation and efficient data management.
• Manage employee records, payroll data, and leave administration using HRIS systems.
• Collaborate with department heads to enhance employee engagement and HR service delivery.

Technology & HR Digitalization:

• Implement and optimize HRMS (Human Resource Management Systems) and ensure full utilization.
• Lead the digital transformation of HR policies, training materials, and employee engagement initiatives.
• Develop and manage online training programs and digital learning platforms for employee development.
• Use data analytics and HR metrics to generate insights that support business decisions.
• Ensure seamless integration of HR tech solutions with payroll, attendance, and performance management systems.

Employee Relations & Compliance:

• Ensure compliance with Nigerian labor laws and company policies.
• Provide support in handling grievances, disciplinary actions, and conflict resolution.
• Develop and enforce HR policies while maintaining transparency in communication.

Talent Acquisition & Performance Management:

• Support the recruitment team in leveraging AI-driven recruitment tools to streamline hiring processes.
• Oversee performance evaluation processes and ensure performance tracking through digital tools.
• Implement and manage employee rewards and recognition programs.

Requirements & Qualifications

• Bachelor’s Degree in Human Resources, Business Administration, or a related field.
• 3+ years of experience in HR operations, preferably within the hospitality industry.
• Strong knowledge of HR technology, including HRIS, HRMS, ATS, and digital learning platforms.
• Experience in automating HR processes and managing HR digital transformation projects.
• Proficiency in data analytics, reporting, and HR metrics tracking.
• Excellent problem-solving, communication, and organizational skills.
• Ability to train employees on HR tech tools and improve user adoption.
• Strong understanding of Nigerian labor laws and HR compliance.

Preferred Skills & Certifications:

• HR Tech Certifications (e.g., SHRM-SCP, PHR, CIPM, or HRIS certifications) are a plus.
• Experience with HRMS platforms such as SeamlessHR, BambooHR e.t.c
• Familiarity with Google Workspace, Microsoft Office 365, and HR analytics tools.
• Prior experience working in a restaurant, lounge, or nightclub industry is an advantage.