Housekeeping Supervisor at Wells Carlton Hotel & Apartments

Brief

• We are looking for a Housekeeping Supervisor to lead our team of room attendants and ensure excellent customer service is provided, also always ensure all private and public areas for tidiness.
• A good understanding of sanitation regulations and team management abilities is required.
• Ultimately, ensure housekeeping operations run smoothly and that guests are satisfied on daily basis.

Responsibilities

• Train housekeepers on cleaning and maintenance tasks
• Oversee staff on a daily basis
• Check rooms and common areas, including stairways and lounge areas, for cleanliness
• Schedule shifts and arrange for replacements in cases of absence
• Establish and educate staff on cleanliness, tidiness and hygiene standards
• Motivate team members and resolve any issues that occur on the job
• Respond to customer complaints and special requests
• Monitor and replenish cleaning products stock including floor cleaner, bleach and rubber gloves
• Participate in large cleaning projects as required
• Ensure compliance with safety and sanitation policies in all areas

Requirements and skills

• Work experience as a Housekeeping Supervisor or similar role
• Hands-on experience with cleaning and maintenance tasks for large organizations
• Ability to use industrial cleaning equipment and products
• Excellent organizational and team management skills
• Stamina to handle the physical demands of the job
• Flexibility to work various shifts, including evenings and weekends
• High school diploma is a plus.