Housekeeping Supervisor at People Apex Solution

Job Description

• The Housekeeping Supervisor oversees and coordinates the daily housekeeping operations, ensuring that the highest standards of cleanliness, sanitation, and customer service are maintained.
• This role is responsible for managing the housekeeping staff, inspecting rooms and public areas, handling customer inquiries or complaints, and ensuring the smooth functioning of all housekeeping activities within the property.

Key Responsibilities
Staff Supervision & Management:

• Oversee daily housekeeping operations, including room cleaning, public area maintenance, and laundry services.
• Assign duties to housekeeping staff and ensure proper scheduling to meet the demands of the property.
• Monitor employee performance, provide feedback, and conduct performance reviews.
• Train new housekeeping staff on cleaning techniques, safety procedures, and company standards.
• Ensure that all housekeeping staff adhere to the company’s policies, procedures, and safety regulations.
• Maintain effective communication between the housekeeping team and other departments.

Quality Control & Inspection:

• Conduct daily inspections of guest rooms, public areas, and back-of-house areas to ensure cleanliness and that company standards are met.
• Address any issues related to cleanliness or maintenance and take corrective action as needed.
• Ensure that all cleaning supplies and equipment are used properly and efficiently.
• Conduct regular audits to check the quality of work performed by the housekeeping team.
• Coordinate with the maintenance team for any repairs or deep-cleaning requirements.

 Inventory & Supply Management:

• Monitor and maintain the inventory of cleaning supplies, linens, and amenities.
• Order necessary supplies in a timely manner and manage stock levels to avoid shortages or excesses.
• Ensure that all housekeeping equipment is in good working condition, and arrange for repairs or replacements when needed.

Customer Service:

• Address guest concerns, inquiries, or complaints regarding housekeeping services in a prompt and courteous manner.
• Ensure the delivery of exceptional customer service and assist guests with special requests related to housekeeping.
• Work closely with the front desk and other departments to meet guest expectations and provide a seamless experience.

Safety & Compliance:

• Ensure that all housekeeping staff adhere to health, safety, and hygiene standards.
• Conduct safety training sessions on the proper use of cleaning products, hazardous material handling, and the operation of equipment.
• Comply with all local, state, and federal regulations, particularly related to sanitation, safety, and labor laws.

Operational Efficiency:

• Develop and implement housekeeping schedules and strategies to ensure that all tasks are completed in a timely and efficient manner.
• Assist the Housekeeping Manager in developing budgets and managing costs related to housekeeping operations.
• Participate in departmental meetings and contribute to the continuous improvement of housekeeping operations.

Qualifications and Requirements

• Education: High School Diploma or equivalent required. A degree or certification in hospitality management or a related field is a plus.
• Experience: 2 - 3 years of experience in housekeeping, with at least 1 year in a supervisory role.
• Candidates must reside in one of the following areas to be considered for this position: Ajah, Ikota, Abraham Adesanya,Sangotedo, Lakowe, Abijo, and its environs.

Skills:

• Strong leadership and team management skills.
• Excellent attention to detail and organizational abilities.
• Good communication and interpersonal skills.
• Ability to handle customer complaints and resolve conflicts effectively.
• Proficient in using housekeeping software and tools for scheduling and inspections.

Working Conditions:

• Ability to work in a fast-paced environment, with occasional long hours and weekend shifts.
• Physical stamina to be on feet for extended periods and perform tasks such as lifting, bending, and cleaning.
• Flexible to handle emergency situations, including guest complaints or staff shortages.