Housekeeper at Gran Melia Hotel

In this role, you will be responsible for cleaning and managing the complete tidiness of all areas of the hotel activities within the housekeeping department in the hotel while ensuring cleanliness and an excellent standard of service for our guests.

Job duties

• Perform a variety of cleaning activities such as sweeping, cleaning, vacuuming, dusting, mopping, emptying trash bins, polishing etc. of all areas of the hotel.
• Adhere to strategies to aid cleanliness of indoor and outdoor areas of the hotel.
• Carry out daily inspections to check stock levels and restock room supplies such as soaps, shampoos, etc.
• Maintain, utilize and keep an inventory of all cleaning supplies or equipment and place orders as necessary.
• Provide immediate report of any maintenance problem, safety hazard, etc. to the Housekeeping Supervisor
• Carry out assigned duties within the shift work system of your department
• Maintain positive customer relationship, respond to customer needs and ensure timely resolution of customer complaints.
• Respond to all calls for housekeeping emergencies such as spills, glass breakages etc. and deliver requested housekeeping items to guest rooms.
• Ensure compliance with health and safety regulations and adhere to housekeeping policies.
• Additional duties as requested.

Skills & Qualifications

• Education level: At least SSCE, HND, OND or Bachelor’s degree
• Proven experience in housekeeping or within the hospitality industry
• Must be detail oriented, extremely organized and solutions oriented
• Must be able to successfully work in a team
• Must possess great customer service and problem-solving skills