Jobs at Gran Melia Hotel

Responsibilities:

• Complete a broad variety of administrative tasks for the MD including managing an extremely active calendar of appointments, plan, coordinate and ensure the MD’s schedule is followed and respected and act in a “gatekeeper” capacity, creating win-win situations for direct access to CEO’s time and office.
• Compose and prepare correspondence; monitor and respond to emails; research required information or background on organizations and individuals.
• Set up meeting files, scheduling and calendaring meetings, set meeting agendas, location, time, and appropriate duration, identify, invite and confirm participants, facility arrangements, etc. where required.
• Prepare travel arrangements, expense reports, and all items needed to ensure the Managing Director’s successful focus on external relations and organizational growth.
• Research, prioritize, and follow up on incoming issues and concerns addressed to the MD, including those of a sensitive or confidential nature. Consult with the CEO in determining appropriate course of action, referral or response.
• Provide a bridge for clear communication and maintain credibility, trust and support between the office of the MD and staff.
• Work closely and effectively with the MD to keep him well informed of upcoming commitments and responsibilities, and follows up appropriately. Act as a “barometer,” having a sense for the issues taking place in the internal and external environments and keep the MD updated.
• Draft personal correspondence and prioritize conflicting needs; handle all matter expeditiously, proactively, and follow through on projects to successful completion, often with deadline pressures.
• Manage the Managing Director’s office ensuring the proper documentation and record keeping on behalf of the MD.
• Filter general information, queries, phone calls and invitations to the MD by redirecting or taking forward such contact as appropriate.
• Occasionally travel with the MD to take notes or dictation at meetings or provide general assistance during business trips.
• Ensure the MD is fully briefed on, or prepared for engagements he is involved in.
• The job holder may be required to perform other ad-hoc tasks that may be deemed necessary.

Qualifications

• A good university degree.
• Minimum of 3 years relevant experience in a well structured organization.
• Excellent written, verbal and non-verbal communication skills.
• Proficiency with applications such as word, Excel and PowerPoint
• High understanding of dignity and diversity in the workplace
• A good deal of common sense, etiquette and an ability to think on one’s feet
• Excellent typing skills, speed and accuracy essential
• Good computer literacy (MS Office, Excel, PowerPoint)
• Excellent organisational skills
• Excellent communication skills, both verbal and written
• Professional telephone manner
• Proven ability to work under pressure and to tight deadlines
• Bright, confident personality
• Well presented
• Highly personable
• Flexible and mature approach with ability to work unsupervised
• Willing to travel

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Responsibilities

• Transport hotel's MD and/or packages to and from various destinations
• Arrive at destinations on schedule
• Fulfill administrative needs, like office pickups, dropoffs at various locations, etc.
• Research and plan for traffic, construction and weather delays
• Maintain an organized travel schedule.
• Use navigation applications to determine the best route
• Interact with clients professionally at all times
• Ensure that the vehicle is always fueled and ready for use
• Arrange and ensure proper vehicle repairs as needed
• Conduct daily vehicle checks, keep mileage records and repair records up-to-date

Requirements:

• A valid driver's license.
• At least 3 years driving experience.
• Extensive knowledge of driving peculiarities.
• Physical strength and ability to drive for long hours and at night.
• Excellent organizational and time management skills.
• Exceptional interpersonal skills and a good attitude.
• Good verbal and non-verbal communication.
• Proficiency using GPS devices.

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In this role, you will be responsible for cleaning and managing the complete tidiness of all areas of the hotel activities within the housekeeping department in the hotel while ensuring cleanliness and an excellent standard of service for our guests.

Job duties

• Perform a variety of cleaning activities such as sweeping, cleaning, vacuuming, dusting, mopping, emptying trash bins, polishing etc. of all areas of the hotel.
• Adhere to strategies to aid cleanliness of indoor and outdoor areas of the hotel.
• Carry out daily inspections to check stock levels and restock room supplies such as soaps, shampoos, etc.
• Maintain, utilize and keep an inventory of all cleaning supplies or equipment and place orders as necessary.
• Provide immediate report of any maintenance problem, safety hazard, etc. to the Housekeeping Supervisor
• Carry out assigned duties within the shift work system of your department
• Maintain positive customer relationship, respond to customer needs and ensure timely resolution of customer complaints.
• Respond to all calls for housekeeping emergencies such as spills, glass breakages etc. and deliver requested housekeeping items to guest rooms.
• Ensure compliance with health and safety regulations and adhere to housekeeping policies.
• Additional duties as requested.

Skills & Qualifications

• Education level: At least SSCE, HND, OND or Bachelor’s degree
• Proven experience in housekeeping or within the hospitality industry
• Must be detail oriented, extremely organized and solutions oriented
• Must be able to successfully work in a team
• Must possess great customer service and problem-solving skills