Hotel Supervisor at Ibadan Business School

Job Description

• We are seeking to recruit a highly competent, proactive, and results-driven Hotel Supervisor to oversee the day-to-day operations of the hotel, drive revenue growth, strengthen service delivery, and ensure accountability across all operational units.
• The ideal candidate must have strong supervisory capacity, sound operational judgment, good financial oversight ability, and proven experience in managing hospitality operations effectively.

Job Summary

• The Hotel Supervisor will be responsible for coordinating hotel operations across accommodation, food and bar, kitchen, laundry, and other service units to ensure excellent guest experience, sustainable revenue generation, cost control, and operational efficiency.
• The role also includes close supervision of financial transactions, blocking leakages, monitoring assets and stores, and supporting transparency and accountability in the management of the hotel.

Key Responsibilities
Revenue Generation:

• Coordinate the marketing activities of the hotel’s facilities to support sustainable revenue generation and profitability
• Deploy innovative strategies to increase daily room occupancy to a minimum of 70%
• Develop strategic approaches for promoting high-quality service delivery and a positive image for the hotel
• Manage approved budgets prudently to ensure value for money
• Monitor and coordinate service delivery in accommodation, food and bar, kitchen, and laundry to ensure guests’ expectations are met and exceeded

Blocking of Financial Leakages:

• Carry out daily, weekly, and monthly reviews of financial transactions and account reconciliations across accommodation, kitchen, store, laundry, food and bar, and other relevant units
• Monitor and ensure prudent use of approved expenses to achieve cost savings and value for money
• Apply innovative management practices to prevent revenue diversion, suppression, and other leakages in all units
• Report any suspected financial leakages or malpractice directly to Management or its authorised representative

Supervision and Operations Management:

• Supervise staff and operational activities across all units to ensure excellent service delivery at all times
• Allocate work schedules for individuals and teams
• Promptly resolve guests’ complaints and operational issues
• Ensure proper and optimal functioning of the hotel’s security systems
• Ensure compliance with health, safety, and other statutory regulations
• Keep accurate and up-to-date records of all hotel assets
• Maintain accurate operational and financial records
• Monitor hotel stores, track stock levels, and determine reorder points

Accounts and Audit Support:

• Coordinate expenditures across units and departments to ensure transparency, prudence, and accountability
• Verify payments, fund transfers, and revenue inflows from guests and organisations
• Work closely with relevant units to monitor and improve revenue generation
• Update the fixed asset register whenever new assets are acquired
• Carry out periodic physical verification of fixed assets against the register
• Prepare physical verification reports and submit to Management
• Ensure proper documentation of all revenue received and expenses incurred
• Carry out any other duties assigned by Management or its authorised representative

Qualifications and Requirements

• Relevant academic qualification in Hospitality Management, Business Administration, Accounting, Management, or a related field will be an added advantage
• Minimum of 5 years’ relevant experience in a hotel supervisory, hotel operations, hospitality management, or closely related role
• Strong knowledge of hotel operations, guest service management, and staff supervision
• Good financial oversight, reconciliation, and accountability skills
• Ability to monitor revenue, costs, expenses, and stock effectively
• Strong leadership, organisational, and problem-solving skills
• Ability to work under pressure and maintain high service standards
• Good communication and interpersonal skills
• Working knowledge of health, safety, and operational compliance requirements in the hospitality sector
• Proficiency in record keeping, reporting, and basic use of office or hotel management systems.