Hotel Sales & Marketing Officer at Mulligan Hotel

Job Description

• Handling all aspects of a busy hotel sales & marketing operation
• Organizing & participating in site visits and completion of all follow-up actions & documentation.
• Selling, supporting, and advising on all aspects of events.
• Coordination, promotion, and growth of the property’s attractions.
• Increasing brand awareness across all mediums.
• Make lists of potential clients and conduct surveys to identify guests actively seeking a hotel
• Contact guest via calls or arranged meetings to discover their needs and requirements
• Prepare and present sales proposals to potential clients, highlighting the best features and qualities of the hotel
• Provide guest with a list of available services and their accompanying prices and offer discounts when necessary
• Assist clients in selecting the most appropriate service that best meets their specifications and needs
• Oversee the booking and reservation of space in a hotel to ensure availability and proper arrangement
• Collaborate with members of staff to ensure clients have a good time
• Monitor the guest service quality of the hotel to ensure customers are tended to appropriately
• Conduct price negotiations with guests on behalf of the hotel management to reach a favourable bargain for both parties.
• Maintain contact with clients to obtain feedback and to discuss opportunities for future business deals
• Set annual budgets and implement strategies effective for achieving set targets.

Qualifications & Skills

• Bachelor's Degree in Marketing, Social Management, or a related field.
• Minimum of 2 years of experience in a Sales / Marketing or relevant customer facing experience role.
• Strong digital skills with relevant qualification.
• Excellent organizational skills with the ability to prioritize tasks and manage time effectively
• Confident communication and presentation skills
• Self-motivator with the ability to achieve set goals & who can work well on their own initiative
• Hands on attitude to getting things done.
• Proven track record of exceeding sales targets
• Proficient in Excel, PowerPoint, Word, Canva (desirable) Experience using Opera, or a similar database management system (desirable).