Hotel Operations Supervisor at Teestone Hotels & Apartment

Job Summary

• Support the Hotel Manager in overseeing daily operations, ensuring exceptional guest experiences, and driving efficiency across departments.

Responsibilities
Operations & Guest Service:

• Assist in managing front desk, housekeeping, and F&B operations.
• Handle guest inquiries, complaints, and requests promptly, ensuring high satisfaction.
• Oversee room assignments, check-in/check-out processes, and coordinate with departments.

Administration & Compliance:

• Support budgeting, monitor expenses, and track occupancy reports.
• Ensure compliance with hotel policies, safety standards, and local regulations.
• Manage staff schedules, performance evaluations, and training coordination.

Marketing & Sales:

• Assist in promoting hotel services, packages, and events.
• Collaborate with marketing team on guest engagement and feedback initiatives.

Problem Solving & Leadership:

• Handle operational issues, escalate critical matters to the Hotel Manager.
• Lead a team, foster a positive work environment, and drive service excellence.

Requirements
Qualifications and Experience

• Candidates should possess an HND/Bachelor’s Degree in Hospitality Management or related field with at least 2+ years in hotel management or a similar supervisory role.

Skills:

• Strong leadership, communication, and problem-solving abilities.
• Proficient in hotel management software (e.g., PMS).
• Fluent in English, additional languages a plus.
• Personal Traits: Customer-focused, adaptable, and detail-oriented.