Hotel Manager at Stresert Services Limited

Job Location: Akure, Ondo

Department/Unit: Admin

Grade:  N/A

Reports to: MD/CEO/Directors

Direct Reports: All Employees

Internal Relationships: All Departments

External Relationships: Customers and Clients, Lodgers, Host Community, Competitors, Vendors and Suppliers

Job Summary

This job is responsible for coordinating, overseeing, and organizing all the activities involved in the smooth and effective running of the hotel. The job holder is commercially accountable for budgeting and financial management, planning, organizing, and directing all hotel services, including front-of-house (reception, concierge, and reservations), food and beverage operations, and housekeeping.

Job Responsibilities

• Keeping an eye on all the operations of the hotel, including activities of all departments
• Create and apply a marketing strategy to promote the hotel’s services and amenities.
• Evaluate hotel performance and ensure compliance with health and safety rules.
• Organize activities and assign responsibilities to employees to ensure productivity.
• Monitor employee performance and conduct regular evaluations to help improve customer service.
• Responsible for planning work schedules for individuals and teams
• Coordinate front-office and back-office activities and resolve any problems
• Inspect the grounds, public areas and guest rooms for appearance and cleanliness
• Supervise maintenance, supplies, renovations and furnishings
• Inspecting all the rooms regularly to check if they are keeping up with the hotel standards
• Responsible for recruiting, training, and supervising staff
• Responsible for managing budgets
• Monitoring daily and monthly revenue generated, as well as cost and expenses
•  Upholding the guidelines established by the hotel owner Any other duty that may be assigned

Skills & Knowledge Requirements

Skills: hospitable, numerical and analytical with a commercial drive, communication, project management skills, Time management, exceptional consulting and quality assurance abilities, Microsoft office suite, financial analysis, data management, research, Excellent customer service skills, leadership skills, decision making and problems solving skills,

Knowledge: Proven experience as a Hotel Manager or relevant role, Fluency in English, Knowledge of other languages is a big plus, Understanding of all hotel management,

Key Performance Indicators

• % Monthly Sales Growth  
• % Of Target Met
• Occupancy rate
• Average Daily Rate
•  Average Room Rate                                                           
• Brand Awareness
• Average Length of Stay
•  Revenue Per Available Room
• Gross Operating Profit Per Available Room
• Marketing ROI
• Online Rating (Customer Satisfaction Rating)
• Cost per Occupied Room
• Total Hotel Revenue and Total Bookings
• Cancellation Rate

Education and Experience

Education: Degree in Business Administration, Hospitality Management or relevant field. An MBA or Master’s degree in Hospitality Management is an added advantage

Experience: Minimum of 2-3 years experience in a similar role