Hotel Manager at Residency Hotels Limited

Job Description

• The General Manager is responsible for driving operational excellence, boost revenue growth, and foster a culture of exceptional service delivery.
• This role demands strong leadership, a deep understanding of the hospitality sector, and a commitment to maintaining high standards of quality and customer satisfaction at the hotel.

Key Responsibilities
Operational Management:

• Revenue generation through strong customer relationship and aggressive marketing targeting key customers within the area.
• Oversee daily operations across hotel to ensure efficiency and effectiveness.
• Develop and implement policies and procedures to standardize and maintain quality operations.
• Monitor financial and operational metrics to meet revenue and profit targets.

Leadership and Team Management:

• Lead and inspire teams to deliver outstanding guest experiences and achieve organizational objectives.
• Recruit, train, and develop employees to sustain high-performance levels.
• Conduct performance reviews and provide feedback for continuous improvement.

Strategic Planning:

• Formulate and execute strategies to enhance business growth and competitive positioning.
• Identify opportunities for partnerships and new revenue streams.
• Stay informed about market trends and competitor activities to adapt strategies effectively.

Guest Experience and Quality Assurance:

• Ensure consistent, high-quality experiences for all guests across departments.
• Address guest feedback and complaints professionally and promptly.
• Regularly assess facilities and services to maintain or exceed standards.

Compliance and Risk Management:

• Ensure compliance with all health, safety, and regulatory requirements.
• Manage budgets and optimize resource allocation in the guest house.
• Implement effective risk management measures to protect organizational interests.

Qualifications and Skills

• Bachelor's Degree in Hospitality Management, Business Administration, or a related field
• 2-4 years of managerial experience in the hospitality industry, with a proven track record of success.
• Strong leadership and decision-making abilities.
• Excellent interpersonal and customer service skills.
• Proven ability to manage multiple challenges and teams effectively.
• Proficiency in hospitality management software and tools.