Hotel Manager at Precious Aurum Integrated Services (PAIS)

About the role

We are seeking a dynamic and experienced Hotel Manager to oversee the day-to-day operations of our hotel. The ideal candidate will be a hands-on leader with a passion for hospitality and a proven track record of delivering exceptional guest experiences.

Responsibilities 

• Oversee day-to-day hotel operations, including front desk, housekeeping, maintenance, and food and beverage services.
• Develop and implement standard operating procedures to ensure efficient and seamless operations.
• Manage staffing levels, including recruitment, training, scheduling, and performance evaluation.
• Monitor guest satisfaction levels and address any issues or complaints promptly to ensure a positive guest experience.
• Collaborate with department heads to set goals, track performance metrics, and implement strategies to achieve financial targets and improve overall hotel performance.
• Develop and implement revenue management strategies to optimize room occupancy, rates, and revenue.
• Analyze market trends, competitor pricing, and demand forecasts to make data-driven pricing decisions.
• Monitor and adjust room rates and inventory availability across distribution channels to maximize revenue and occupancy.
• Collaborate with sales and marketing teams to develop promotional offers and packages to drive sales and revenue growth.
• Ensure exceptional guest service by overseeing all guest interactions and resolving any issues or complaints in a timely and professional manner.
• Train and mentor front desk staff to provide personalized service and anticipate guest needs.
• Implement guest service standards and procedures to enhance the overall guest experience.
• Establish and maintain quality standards for all hotel departments, including cleanliness, maintenance, and service.
• Conduct regular inspections and audits to ensure compliance with brand standards, regulations, and safety requirements.
• Develop and implement quality assurance programs and training initiatives to uphold high service standards.
• Oversee all financial aspects of the hotel, including budgeting, forecasting, financial reporting, and cost control.
• Develop and manage annual budgets, revenue projections, and expense forecasts to achieve financial goals.
• Monitor financial performance against budget and forecasts, analyze variances, and implement corrective actions as needed.

Candidate requirements

• Bachelor’s degree in Hospitality Management or related field preferred.
• Minimum 2 years of progressive hotel management experience.
• Strong leadership and communication skills.
• Proficiency in financial management and budgeting.
• Customer-centric mindset with a focus on guest satisfaction.
• Expertise in revenue management and yield optimization.
• Effective problem-solving and decision-making abilities.
• Attention to detail and commitment to high standards.
• Familiarity with hotel management software and technology.
• Understanding of marketing principles and promotional strategies.
• Knowledge of industry regulations and safety standards.
• Ability to remain calm and composed during emergencies.
• Proven track record of delivering exceptional guest experiences
• Must currently be residing Alapere Ketu, Lagos