Hotel Manager at Hilton Worldwide

The Role

• This exciting Hotel Manager position will be responsible for managing the Hotel Management team, and on hotel targets to deliver an excellent Guest and Team Member experience while managing profitability and meeting our Owners expectations.

What will you be doing?

• Specifically, you will be responsible for performing the following tasks to the highest standards:
• Manage and lead the hotel operation with a strong focus on F&B and C&E.
• Manage ongoing profitability of the hotel, ensuring revenue, guest satisfaction and Team Member engagement goals are met and exceeded.
• Lead in all key property issues including capital projects, customer service, and refurbishment.
• Ensure all decisions are made in the best interest of the hotel and Hilton.
• Deliver achievable hotel budgets and set other short- and long- term strategic goals for the property.
• Provide exceptional leadership to hotel Team Members focusing on Hilton culture and values.
• Lead in all aspects of business planning.
• Comply with and exceed Hilton Brand Service Standards.
• Ensure costs are controlled.
• Manage and develop the Hotel Executive team to ensure career progression and effective succession planning within Hilton.
• Hold regular briefings and communication meetings with the HOD team.
• Respond to audits to ensure continual improvement is achieved.

What are we looking for?

The ideal candidate will possess excellent leadership skills with a strong focus on Food and Beverage, Operations, Owner relations, guest experience and Team Member engagement. Enthusiastic and passionate, you will have current experience as a Hotel Manager or Director of Operations within a similar quality and size hotel.

A Hotel Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• An Established Hotel Manager or Director of Operations with a strong F&B background and ideally with Hilton experience.
• Experience working in an international branded hotel of a similar size.
• Strong ability to collaborate and foster networks and relationships, with owners, contractors, corporates, local community and in the press – must be highly visible.
• Deliver innovative commercial opportunities with experience in increasing profitability especially in the MICE business.
• Exceptional people leadership and retention of talent with the ability to bring a team together on a journey and instilling the Hilton culture and values.
• Exceptional stakeholder/owner relations experience.
• Ability to show resilience, judgement and leadership.
• Experience managing budgets, revenue proposals, and forecasting results in a similar sized property.
• In-depth knowledge of the hotel/leisure/service sector.
• Degree or diploma in Hotel Management or equivalent.
• English language mandatory.