Hotel Manager at FMR AGENCY

Job Summary:

• The Hotel Manager is responsible for overseeing the day-to-day operations of the hotel, ensuring exceptional guest experiences, and managing staff to achieve high standards of service.
• This role involves strategic planning, staff leadership, and maintaining efficient hotel operations.

Responsibilities:

• Manage all aspects of hotel operations, including front desk, housekeeping, food and beverage, and guest services.
• Develop and implement operational policies and procedures to ensure a seamless and high-quality guest experience.
• Monitor and maintain high standards of cleanliness, service, and hospitality throughout the hotel.
• Oversee staff recruitment, training, and scheduling to ensure adequate staffing levels and exceptional service.
• Coordinate with various departments to optimize efficiency and resolve any operational issues.
• Implement strategies to enhance guest satisfaction and respond to guest feedback or concerns.
• Manage budgets, financial reports, and control costs to achieve profitability goals.
• Ensure compliance with health and safety regulations and maintain a safe environment for guests and staff.
• Stay informed about industry trends, competitor activities, and market demands.

Qualifications:

• Bachelor's degree in Hospitality Management or a related field.
• Proven experience in hotel management with a track record of successful operations.
• Strong leadership and interpersonal skills.
• Excellent communication and customer service abilities.
• Detail-oriented with strong organizational and problem-solving skills.
• Knowledge of hotel management software and systems.

Skills:

• Hotel operations management
• Staff leadership and development
• Customer service excellence
• Budgeting and financial management
• Problem-solving and decision-making
• Health and safety compliance