Hotel General Manager at Precious Palm Royal Hotel

Responsibilities

• In this role, the General Manager creates and maintains a customer-driven hotel with a member-keeping vision that inspires the associates to do their best
• Oversee the quality process to ensure customer satisfaction by consistent delivery of both product quality and service in accordance with hotel's profitability goals
• Perform administrative duties including: reading and writing reports, dictating memorandums and orally communicating with guests, managers, corporate office, local associations, etc
• Critically review reports of occupancy, revenue etc
• Make judgments and implement changes to maximize profits
• Supervise development of and revision to business plan, annual budget and annual and monthly forecasts, etc
• Communicate with the public, staff, corporate office and owners
• Interview, hire supervise and counsel department managers in the efficient operation of their respective area(s)
• Meet with, develop and delegate improvement plans for operation and review performance of management team
• Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and approve discipline and all terminations
• Participate in community affairs and maintain positive public image for Precious Palm Royal Hotel 
• Meet with potential and current clients and promote the hotel
• Communicate both verbally and in writing to provide clear direction to staff
• Physically tour and visually inspect property on a daily basis
• Monitor cost control, property condition, cleanliness and quality of product and service throughout hotel
• Greet and maintain rapport with associates and customers
• Appropriate handle associate issues in conjunction with Human Resources following PPRH policies
• Comply with attendance rules and be available to work on a regular basis
• Perform any other job related duties as assigned