Hotel Front Desk Officer at Hera Hospitality

Job Description

• We are currently in need of a Front Desk Officer who will be responsible for checking hotel guests in and out of their rooms, managing reservations and providing information about rooms, rates and amenities.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments
• Complete and maintain any incident reports, daily activity reports or other reports requested by management
• Maintain a neat and orderly front desk and reception area.

Requirements

• Candidates should possess a Bachelor's Degree, HND, NCE, or OND qualification
• At least one year work experience as a Hotel Front Desk Officer or Receptionist
• Experience with hotel reservations software and most especially full knowledge of hotel OPERA PMS software and MICROS
• Degree in Hotel Management is a plus.

Skills:

• Excellent customer service orientation
• Amazing interpersonal abilities
• Ability to respond appropriately to diverse customers and guests
• Top-of-the-line organizational skills
• Attention to detail and accuracy
• Ability to multitask and prioritize
• Professional appearance and attitude
• Effective verbal and written communication skills
• Ability to handle stress and stay calm under pressure
• Conflict resolution skills
• Decision making and judgment skills
• Ability to work in a team
• Flexible regarding work schedules.