We are currently in need of a Front Desk Officer who will be responsible for checking hotel guests in and out of their rooms, managing reservations and providing information about rooms, rates and amenities.
Responsibilities
Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to clients’ complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments
Complete and maintain any incident reports, daily activity reports or other reports requested by management
Maintain a neat and orderly front desk and reception area.
Requirements
Candidates should possess a Bachelor's Degree, HND, NCE, or OND qualification
At least one year work experience as a Hotel Front Desk Officer or Receptionist
Experience with hotel reservations software and most especially full knowledge of hotel OPERA PMS software and MICROS
Degree in Hotel Management is a plus.
Skills:
Excellent customer service orientation
Amazing interpersonal abilities
Ability to respond appropriately to diverse customers and guests
Top-of-the-line organizational skills
Attention to detail and accuracy
Ability to multitask and prioritize
Professional appearance and attitude
Effective verbal and written communication skills
Ability to handle stress and stay calm under pressure
Gmail
Yahoomail