Hostess at Virtual PALyn

Responsibilities
Guest Reception:

• Greet arriving guests with a friendly and welcoming attitude.
• Escort guests to their tables and ensure they are comfortable.
• Handle guest inquiries, reservations, and special requests promptly and courteously.

Seating Management:

• Manage the flow of guests and table assignments efficiently.
• Coordinate with servers to balance workload and ensure even distribution of guests.
• Maintain awareness of table turnover and be prepared to seat new guests promptly.

Reservations:

• Receive and confirm reservations over the phone, in-person, or through online platforms.
• Keep an organized record of reservations and manage any changes or cancellations.

Waiting Area and Reception:

• Ensure the waiting area is clean, organized, and comfortable for guests.
• Keep track of guest waiting times and communicate delays, if any, courteously.

Menu and Specials:

• Familiarize yourself with the menu and daily specials to answer guest questions.
• Assist guests with menu choices and provide recommendations as needed.

Collaboration:

• Work closely with the kitchen and serving staff to maintain smooth communication and operations.
• Relay any guest preferences, allergies, or special requests to the appropriate personnel.

Upselling and Promotion:

• Promote additional services, special promotions, and loyalty programs to enhance the guest experience.
• Upsell menu items and beverages to increase revenue.

Appearance and Professionalism:

• Maintain a polished and professional appearance at all times.
• Adhere to company uniform and grooming standards.

Conflict Resolution:

• Handle guest complaints or issues with patience and empathy.
• Escalate any complex situations to a supervisor or manager as needed.

Qualifications

• Excellent interpersonal and communication skills.
• Friendly and approachable demeanor.
• Strong organizational skills and attention to detail.
• Ability to multitask and handle high-pressure situations.
• Customer service experience is a plus.
• Familiarity with reservation management systems is beneficial.
• Knowledge of menu items and culinary preferences is advantageous.
• Flexibility to work shifts, weekends, and holidays as required.