Host and Hostess at Domeo Resources International (DRI)

Main Functions

• The Host / Hostess is responsible for welcoming guests, managing reservations, coordinating seating arrangements, and ensuring a pleasant first impression for all visitors.
• The role serves as the primary point of contact for guests entering the restaurant, ensuring smooth flow of service and maintaining high standards of hospitality.
• The ideal candidate must be courteous, professional, well-groomed, and capable of delivering excellent customer service in a fast-paced hospitality environment.

Role Responsibilities
Guest Reception and Welcome:

• Greet guests warmly and professionally upon arrival.
• Escort guests to their tables and present menus where necessary.
• Ensure guests feel welcomed and comfortable throughout their visit.
• Maintain a positive and friendly attitude at all times.

Seating and Reservation Management:

• Manage table reservations and waiting lists efficiently.
• Monitor table availability and coordinate seating arrangements.
• Ensure optimal seating flow to support restaurant operations.
• Communicate reservation details to restaurant staff.

Customer Service and Guest Relations:

• Provide accurate information about menu items, specials, and services.
• Address guest inquiries and requests promptly.
• Escalate guest complaints or concerns to supervisors when necessary.
• Ensure guest satisfaction through attentive service.

Front-of-House Coordination:

• Coordinate with servers, supervisors, and kitchen staff to ensure smooth service flow.
• Monitor dining room activities and assist in managing guest traffic.
• Support team members during busy service periods.

Appearance and Environment Management:

• Ensure the reception area and entrance are clean, organized, and presentable.
• Maintain a professional appearance and adhere to grooming standards.
• Ensure menus and promotional materials are properly arranged.

Safety and Compliance:

• Follow all health, safety, and operational procedures.
• Ensure guest safety and orderly movement within the premises.
• Support emergency procedures if required.

Administrative and Reporting Duties:

• Maintain reservation records and guest logs.
• Report guest feedback and service issues to supervisors.
• Assist with event bookings or group reservations where necessary.

Experience / Qualification

• Minimum of SSCE or equivalent qualification
• Previous experience in hospitality, restaurant service, or customer service is an advantage
• Good command of spoken English and interpersonal communication skills
• Training in hospitality service or customer care is an added advantage.

Competencies/Skills:

• Excellent customer service and interpersonal skills
• Strong communication and coordination abilities
• Ability to remain calm and professional under pressure
• Organizational and multitasking skills
• Basic knowledge of restaurant operations.

Behavioural Qualities / Other Competences:

• Friendly and approachable personality
• Professional appearance and demeanor
• High level of courtesy and hospitality
• Team-oriented and cooperative attitude
• Reliability and punctuality.