Hospital Front Desk Officer at Prestigious Consulting Group

Description

• The Front Desk Officer will serve as the first point of contact for clients, manage HMO-related processes, and ensure seamless front desk and administrative operations within the facility.
• The ideal candidate must be professional, organized, and customer-focused.

Key Responsibilities

• Welcome and attend to clients, patients, and visitors courteously and professionally.
• Manage all front desk operations including phone calls, emails, and inquiries.
• Verify HMO eligibility and authorization codes prior to patient service.
• Register patients, process billing, and maintain accurate documentation.
• Liaise between patients, healthcare personnel, and HMO representatives.
• Ensure timely communication of HMO approvals, denials, and updates.
• Handle complaints or feedback and escalate issues appropriately.
• Maintain confidentiality of patient and organizational information.
• Provide administrative support and perform related duties as assigned.

Requirements and Qualifications

• OND / HND / B.Sc. in any relevant field (Business Administration, Public Health, or related discipline).
• Minimum of 1 year experience in a healthcare, HMO, or front desk role.
• Good understanding of HMO operations and medical billing is an advantage.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in MS Office tools (Word, Excel, Outlook).
• Professional appearance and positive attitude.