HMO / Client Relations Officer at Lily Hospitals Limited

Job Summary

• The HMO/Client Relations Officer will manage daily HMO operations, ensuring timely approvals, accurate billing, and excellent client service delivery across all touchpoints.

Responsibilities

• Obtain and track HMO approvals promptly.
• Ensure accurate billing and claims processing.
• Maintain proper documentation and follow-up on pending requests.
• Liaise with service units to resolve client issues efficiently.
• Monitor client satisfaction and escalate concerns as needed.
• Support reconciliation and timely invoice roll-out.
• Contribute to achieving departmental KPIs.

Requirements

• BSc/HND in a relevant field.
• Minimum of one (1) year experience in a similar role.
• Proficiency in Microsoft Office applications.
• Strong organizational skills and attention to detail.
• Excellent communication, interpersonal, and people management skills.
• Must reside in Warri, Delta State or its environs.

Benefits:

• Competitive salary based on experience.
• Health insurance and other benefits package.
• Opportunities for career growth and professional development.
• A supportive and collaborative work environment.