Helpdesk/Customer Service Representative at Fab Juice Bar

Duties/Responsibilities
Planning:

• Records pre-orders, future events and passes all unattended enquiries or question to the Manager.
• Recommends potential products and services to the Manager by collecting customers’ information and analysing customer needs.
• Maintains customer records by updating necessary information
• Inform production supervisors of pre-orders and pick -ups.

Customer Service:

• Communicating courteously with customers by interacting with them.
• Assist customers to facilitate their choices and purchases of freshly processed products.
• Attends to customer suggestions. Objections, complaints and gathers information on customers’ preferences, reactions and general feedback.

Cash Management/Marketing:

• Give information about the availability and benefits of different products to walk-in customers.
• Create awareness of special offers & promotions, & Meal plans to walk-in customers.
• Guides and informs them on new products, charges for extras and toppings based on their request.
• Telesales marketing.

Administrative and other duties:

• Ensure the Customer service handbook is adhered to
• Records and inputs orders, pass on to the production Team and Dispatch accordingly.
• Confirm all online payments before inputting into the POS and dispatching orders.
• Prepare daily sales and CRM reports and forward Manager.
• Carries out other task assigned by the Manager

Requirements:

• Must be customer focus
• Must be professional in relating to people
• Must possess influencing and persuasion skills
• Must possess knowledge of policy & procedure
• Must possess good time management skills
• Must possess good computer skills, listening & phone skills
• Must possess documentation skills.
• Marketing skills
• Candidate should live around Ikeja and environs

Qualification

Degree in Mass Communication or related courses with at least 1 year experience in same position