Health Record / Front Desk Officer at Androcare Fertility Centre

Job Summary:

• The Health Records / Front Desk Officer is responsible for the efficient management of client records and the smooth operation of front desk duties. This role combines administrative support, customer service, and medical records management to ensure the best client experience and accurate documentation in a fertility clinic environment.

Key Responsibilities:

Front Desk Duties:

• Greet and welcome clients and visitors in a warm, professional manner.
• Answer phone calls, respond to inquiries, and direct calls appropriately.
• Schedule and confirm client appointments, treatments, and follow-ups.
• Manage client check-in/check-out procedures efficiently.
• Collect and verify client information.
• Maintain a clean and organized reception area.

Health Records Management:

• Create, update, and maintain accurate client records (paper and electronic).
• Ensure confidentiality and security of client data in accordance with health regulations.
• File and retrieve client records as requested by authorized personnel.
• Assist medical staff with accessing required records for consultations or procedures.
• Prepare medical documents, reports, and summaries as directed.

Requirements:

• Diploma or degree in Health Information Management, Medical Records, or a related field.
• Previous experience in a healthcare or fertility clinic setting is an advantage.
• Proficiency with medical software and Electronic Medical Records (EMR) systems.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Knowledge of client privacy laws and data protection protocols.
• Friendly, empathetic demeanor with a professional appearance.

Preferred Skills:

• Familiarity with fertility-related terminology and procedures.
• Ability to handle sensitive information with discretion.
• Time management and prioritization skills.
• Basic accounting or billing experience.