Health Promoter (Community Engagement Supervisor) at Medecins Sans Frontieres

Main objective and responsibility of the position

• With the support and guidance of the HPCE Manager, responsible for implementing the HPCE strategy/workplan, with community participation, and supervising the HPCE activities and HP teams working in the communities or the health facilities, according to the project objectives, MSF values, standards and procedures.

General Accountabilities
HPCE strategy, activities and monitoring:

• Actively contribute to the design/adaptation of the HPCE strategy / work plan.
• Lead and follow up on the implementation of the HPCE strategy / work plan, according to the chronogram.
• Support participatory approaches and regular patient/community consultations before and during implementation of the HPCE strategy.
• Organizing health awareness sessions for MSF's medical and non-medical staff
• Support in the design of health education materials and participatory methods, applying the right process (pretesting, validation of content, translation).
• Contribute to rapid assessments and surveys.
• Actively support in the systematic collection, encoding and reporting of community feedback and rumours.
• Support the implementation of community-based surveillance (data collection, active case finding, tracing, linkage to care.
• Responsible for the planning and organization of community meetings (in collaboration with HPCE Manager).
• Contribute to the community mapping.
• Monitoring: Ensure the availability of the data collection tools; the data encoding in the database and the quality check.
• Monitoring: Contribute to the analysis of the monitoring data and look for adjustment (in collaboration with HPCE manager), monthly reporting (MMR, sitrep).

Team management:

• Contribute to evaluation of the HP team (with the HPCE manager).
• Contribute to the development plan for the HP team.
• Training: Contribute to the needs assessment, design and implementation of training for the HP team, in collaboration with the HPCE manager.
• Organize regular and systematic supervision of the HP activities and provide on the job coaching.
• Ensure the planning and practical organization of the activities for the HP team (HP roaster).
• Ensure the organization of regular HP team meetings.

MSF Section / Context-Specific Accountabilities
Key Responsibilities:

• Plan, organize and supervise the implementation of all health promotion activities in the NOMA,SSH (ITFC) Children Hospital and Outreach according to the project’s outreach strategy
• Establish strong community engagement platforms with stakeholders at all levels of service de-livery and ensure that traditional leaders, patients and the general community take a leading role in improving their health.
• Coordinate the review/adaptation/development of all IEC materials for NOMA,ITFC, ATFC including pretesting and translation to local language with technical support from HPCE Flying Manager
• On weekly basis, liaise with the NAM outreach to identify and discuss challenges encountered with NOMA,ITFC,ATFC patients and Community (poor adherence to treatment including missed appointments etc.) in order to establish solution for resolving the issues.
• Be responsible for the daily functional management of the Health Promotion department and at-tend meetings, trainings, workshops as requested with support from the NAM outreach and HPCE Flying Manager.
• Identify challenges faced by the NOMA and Malnourished patients in the community and proactively engage with community members through focal and key persons to jointly find appropriate solutions
• Report to direct supervisor on any issue affecting the quality of care for NOMA and malnutrition patients on regular basis
• Support the community based surveillance and context and security analysis.
• Support Rapid need assessment in the project.
• Regularly visit the community with the team to supervise the community health promotion activities and remote manage areas where in accessible by focal person.
• Stablish communication and maintain and network other MSF section (with in HP team)
• Collect and report community feedback, rumour, miss information to line manager(Ops).

Supervision:

• Plan and organize supervision and mentorship of focal persons in implementation of all health promotion activities during emergencies, including the support offered to NOMA and malnutrition patients to ensure continuum of care.
• Organize regular follow ups of phone calls made by focal persons in tracking the NOMA and malnutrition patients as part of remote management strategy and ensure all issues are dis-cussed, actions agreed and implemented.
• Check and monitor checklists used by focal persons in following up NOMA patients including adherence to treatment and provide mentorship on all technical issues in health promotion
• Organize monthly meetings with focal persons to share challenges and discuss possible solutions in order to improve the health status of NOMA and malnutrition patient and overall health promotion interventions in the community.

Training:

• Organize training of community stakeholders on NOMA and malnutrition with support from the NAM outreach and Flying HPCE Manager.
• Ensure development of action plan in each training session with a focus on early identification and prevention of NOMA and monitor the implementation with stakeholders/training participants
• Organize health promotion materials for participants and orient them on how to effectively use the materials during health promotion activities and FGD in the community.

Data management / Monitoring and Evaluation:

• Track, consolidate and report on a weekly basis to the Line Manager data of NOMA cases followed up, sensitization and awareness meetings conducted, surveillance, outbreak investigations, data from DSNOs and referrals made
• Develop a weekly community visits/follow-up plan integrating all the current medical needs of NOMA, malnutrition patients and surveillance and submit to the NAM outreach
• Organize weekly feedback sessions with focal persons, smoothly address all the health promotion issues and seek support from the NAM outreach on medical issues identified
• Compile and submit weekly and monthly reports to the Line Manager.

Collaboration:

• Collaborate with the NAM Outreach and focal persons on daily basis and ensure support to all medical needs identified for the best interest of the NOMA and malnutrition patients and during emergencies.
• In collaboration with NAM outreach and focal persons, organize the pick-up of NOMA patients from the community to the Hospital during surgical interventions.
• In collaboration with ITFC team to organize and plan health promotion activities on based on the correct priority.
• Ensure smooth and consistent collaboration with stakeholders including Ministry of Health staff in health promotion activities in the community- and PHC.
• Support and collaborate with the emergency response unit (NERU) during emergency interventions, assessments and surveillance.
• Flexibility in undertaking assigned tasks, due to the changing nature of MSF operations.

Requirements
To apply for this role applicants MUST meet the following criteria:
Education:

• Essential: Bachelors Degree in social sciences, social work, behavioural sciences, public health, community health, nursing.

Experience:

• Essential: At least 2 years of experience in INGO and 1 year MSF experience, health promotion, team management experience, program implementation.
• Experience in qualitative methodology is highly desirable.

Languages:

• Both written and oral competency in English, Hausa and Fulani languages are essential.

Others:

• Basic computer knowledge and skills (e.g. Word, Excel, Outlook), demonstrated leadership / management experience, ability to work in a multicultural and multidisciplinary setting.

Competencies:

• Results and Quality Orientation, Team management skills, Training skills, Organizational skills, Stress Management, Negotiation skills at community level, Autonomous and initiative taking, Strong IT skills (excel, word), Reporting skills, Skills in participatory approaches, Strategic/analytical skills are desirable.