Head Waiter at Ibis

Location: Ajao Estate, Lagos

Job Summary

• To deliver friendly, efficient customer service and to create a warm and welcoming atmosphere to all of our customers, with the key aim of retaining and attracting customers. Looking approachable and professional is of utmost importance.

Duties and Responsibilities

• Lead the waiting staff whilst on their shift, and monitor waiting duties through to completion.
• Handle work-related problems and resolve them.
• Greet and escort customers to their tables
• Present menu and provide detailed information when asked (e.g. about portions, ingredients, or potential food allergies)
• Prepare tables by setting up linens, silverware, and glasses
• Inform customers about the day’s specials
• Offer menu recommendations upon request
• Up-sell additional products when appropriate
• Take accurate food and drinks orders, using a POS ordering software, order slips, or by memorization
• Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages
• Communicate order details to the Kitchen Staff
• Serve food and drink orders
• Check dishes and kitchenware for cleanliness and presentation and report any problems
• Arrange table settings and maintain a tidy dining area
• Deliver checks and collect bill payments
• Meet with restaurant staff to review daily specials, changes on the menu, and service specifications for reservations (e.g. parties)
• Follow all relevant health department regulations
• Provide excellent customer service to guests.

Other Skills Education and Experience

• Degree from a recognized Institution
• A minimum of 2 years experience using Micros payment systems
• A minimum of 3year work experience as a Waiter with a reputable hotel brand
• Excellent communication and organizational skills
• Strong interpersonal and problem-solving abilities
• Highly responsible & reliable
• Ability to work cohesively as part of a team.

Benefits

• Attractive Salaries: Our goal is to acknowledge our employees' skills and performance, while at the same time respecting the principles of fairness and non-discrimination.
  To ensure our salaries are competitive, we regularly conduct surveys of local markets and specialized firms. This enables us to provide personalized and motivational support for all our teams with the aim of facilitating and encouraging their development.
• Regular Support: Meeting in a calm setting, conducting an appraisal and setting targets is a valuable process, both for managers and employees.Several meetings or discussions are held throughout the year to facilitate dialogue and motivate teams.
• Wellness for all: With operations over 63 countries, we strive to ensure the well-being, health and safety of all our teams. Accor is extremely attentive to its employees and their loved ones.