Head, Third Party Processing Operations at Moniepoint Inc.

Job Summary

As the Head of Operations, you will be responsible for leading operational teams across various domains, including Chargebacks, Settlements, Reconciliation, Implementation, Technical Support and other key operational units. Your primary role is to ensure the seamless execution of all operational activities.

About the role

Location: Remote, (Full Time)

What you’ll get to do

• Lead and coordinate the Operations Team, ensuring optimal performance and alignment with business objectives.
• Serve as the primary escalation point for clients and internal business teams regarding any operational issues. 
• Manage Operations Team capacity and prioritize tasks based on business needs to ensure efficient operations. 
• Monitor, track, and report all critical operational issues and escalations promptly.
• Define, implement, and enforce the service transition process for all switch-related applications, ensuring adherence to established procedures. 
• Continuously evaluate and improve operational processes, implementing best practices to enhance efficiency and effectiveness, particularly in relation to scheme and third-party partner operations.
• Generate and distribute regular operational reports to senior management, summarizing performance trends, identifying areas for improvement, and presenting recommendations for process optimization.
• Creating and delivering client reports on operational performance, incident status, and key metrics; collaborating with clients to understand their reporting needs and providing customized reporting solutions.
• Manage non-routine, and change requests, as well as support customer initiatives.
• Oversee integration projects with financial institutions, switches, payment facilitators, aggregators, and other partners.
• Become a subject matter expert in customer integrations including knowledge of the APIs, implementation guides, customer integration options, deployment and post-production support. 
• Manage the resolution of all production exceptions, including those related to configuration, services, applications, and transaction processing issues, ensuring the continuous and seamless operation of all systems.
• Establishing and maintaining incident management processes, including incident identification, prioritization, resolution, and reporting; coordinating incident response efforts across teams to minimize impact on clients and the business.

To succeed in this role, we think you should have

• Bachelor’s degree from a recognized university.
• Minimum of 8 years of experience in a financial institution, card schemes, or payment networks, with a focus on technical operations. 
• At least 3 years of experience managing a large scale team
• Good working knowledge of payment processing systems including message routing, authorization, clearing & settlement and client connectivity.
• Experience working with card payment schemes and managing operational processes. 
• Proficiency in card processing technology and reporting standards, such as ISO 8583, EMV Tokenization, 3D Secure, and PCI DSS.
• Hands-on experience with the following dispute platforms NIBSS IDRS, VROL, Mastercom is a plus.
• Excellent analytical and problem-solving abilities.
• Strong communication and presentation skills