Head, Technology Operations at Sabi

Job Purpose

• As the Head of Technology Operations, you would be responsible for the strategic planning, procurement, implementation, security, protocols, and management of Technology solutions in use by SABI and the Information Technology operational activities associated with them.
•  You would also Oversee the daily operations of the IT Operations department to ensure the functionality, availability, and security of SABI’s IT systems, data, backups, and communications; troubleshoot and remediate issues that arise

Job Responsibilities

• Evaluate and assess strategic solutions that leverage new and emerging technologies that drive process automation and improve organization effectiveness and efficiencies.
• Align IT infrastructure with current and future business requirements and strategic goals.
• Develop and manage annual IT budgets and procure IT equipment and professional services in accordance with SABI’s Procurement and Contracting Policy
• Contribute to escalated problem resolution by giving in-person, hands-on support to end users when necessary.
• Identify, recommend, develop and implement end user training programs to increase computer literacy and self-sufficiency.
• Conduct research on emerging products, services, protocols and standards in support of service desk technology procurement and development efforts.
• Liaise with vendors for the procurement of new systems technologies; oversee installation and resolve adaptation issues.
• Assess need for any system re-configurations (minor or significant) based on request trends and make recommendations.
• Develop department policies, processes and procedures documentation and provide internal training to department and impacted end users
• Coordinates and continuously monitor the Technology organization in terms of technology resource gaps analysis, requirements and replacement forecasts based on identified skill sets
• Provide strategic leadership for the DevOps, System’s Administration and Data Administration team.
• Support the adoption of CICD framework with product teams, perform DevOps health assessment, identify gaps, and execute recommendations.

Requirements

Special Skills and Qualifications

• A bachelor’s degree in computer applications, Computer Science, Engineering, related field, or equivalent experience
• Minimum of 10 years core Information Technology operations management
• Proven experience in IT infrastructure planning, development, and operations, PowerShell scripting VMware, Azure and AWS Server Virtualization
• Strong technical knowledge of network and server operating system
• Experience providing support for Windows Operating Systems, SQL Server, and Active Directory.
• Extensive project management experience and proven record of delivering high end projects in the technology space.
• Certifications and training in relevant areas (COBIT, ITIL, PMP, TOGAF, Agile Scrum etc.)
• High-level understanding of the technology landscape (cloud on-prem and tools like MS Office suite, Azure or AWS solutions)
• Experience with container orchestration, Kubernetes, Docker, AKS, Terraform
• Knowledge of security scanning/monitoring tools and integration with pipeline

Candidate Specification

• Motivated by the mission of Sabi
• Pragmatic with quantitative and analytical ability and attention to detail
• Driven, independent thinker and leader who can juggle multiple projects simultaneously with fast-changing priorities
• High level of integrity and dependability with a strong sense of urgency.
• A focus on execution. Willing and able to get hands dirty.
• Flexibility to roll up your sleeves and attack problems and projects as they arise, where you will need to set out a clear structure, method and outcomes yourself .

Benefits

• Rapid Career Growth
• Annual Training Budget
• Robust Health Coverage, including
  • Optical Cover, and
  • Dental Cover
• Wellness Programs, including
  • Free Gym Cover
  • Free Spa Cover
• Competitive Pension Plan
• Flexible Working
• Opportunity to work in other global offices
• Life Cover
• Performance Bonus
• Paid Vacation Days
• Fully-funded Team Bonding Activities