Head, Technology and Operations Governance at Interswitch

Management of IT Service management (ITSM) and Operations Service Management (OSM) across Interswitch’s operation and technology groups.

Responsibilities

• KEY RESPONSIBILITIES
• Support strategy formulation for IT by exploring how information technology can be used to help the organization become more responsive to customer needs and changing business requirements
• Coordinates with service owners/ process owners to identify improvement opportunities, define key performance indicators and develop metrics for improvement
• Identifies and implements opportunities in process improvements for Change, Incident, Problem, Capacity and Service management
• Identify, within the team, patterns of non-compliance with the organization's policies and procedures, and with relevant regulatory authorities taking appropriate action to report and resolve these and escalating issues as appropriate
• Mange the tracking of the alignment of IT Strategy with Interswitch’s business objectives
• Manage IMS ISO 20000 (Service Management) across Interswitch’s backbone
• Identifies shortcomings and suggests improvements to existing processes, systems and procedures, then delivers a plan for a small element of a change management program
• Prepare and coordinate the completion of various data and analytics reports
• Executes a communications plan by working within established internal communication systems and procedures
• Participate in the IT annual budgeting and planning process for the assigned business units, and tracks IT spend

Requirements

• EDUCATION AND EXPERIENCE
• Academic Qualification(s): BEng / BSc in Elect/Elect, Computer Science/engineering or Information Technology inclined degree
• Experience (Number of relevant years): 7 – 10years
• KEY SKILLS AND COMPETENCIES
• Extensive Technical skills
• Analytical skills
• Time management skills
• Organizational skills
• Customer service skills
• Leadership
• COMPETENCIES
• In-depth Knowledge of all Inter Switch products
• In-depth understanding of core payment systems components and all ancillary applications
• Effective problem analysis and resolution
• Knowledge of industry Security standards, regulatory institutions and policies
• Effective Time and task management
• Incident and Problem Management
• IT service management