Head Routing and Profitability at Smart Partners

JOB SUMMARY

• Our client is seeking for an experienced Head Routing and Profitability capable of Leading the Pricing,Routing, market analytics, performance analysis, budget planning and forecasting for the International Voice for both Retail and wholesale Business

RESPONSIBILITIES

• Develop long-term business plan, Budget& Management Reporting, and oversee the execution of financial strategyto achieve plan over time.
• Support to International Voice business (Retailand Wholesale) and Marketing.
• Support to Interconnect/Contract Reviewand Business Terms negotiation
• Lead Pricingand Strategy.
• Commercial Routingthrough the most profitable routingwith commercial / quality considerations.
• Highlight, coordinate till resolution any concerns relatingto fraud in the international call (IDD) and termination.
• Business planning, development, and forecasting.
• Support in gathering inputsfrom time to time for all internalmanagement reporting to the ExecutiveManagement Team.
• Rate Negotiations and internal control.
• International Interconnect Project Initiation, Planning, Execution, Monitoring/Control and Closing.
• Manage the operational and fiscal activities of the department including staffing levels,budgets, and financialgoals.
• Plan and develop systemsand procedures to improve the operating qualityand efficiency of the department.
• Ensure Carrier Relations are profitable by assisting in finding the least cost and most effective routes.
• Swap deals management.
• Reduce Termination and transmission cost to the minimum each month.
• Coordinate and implement solutionsfrom process analysisand general department projects.
• Direct staff in the development, analysis, and preparation of reports.
• Supervise staff in accordance with company policiesand procedures.
• Assist staff to resolvecomplex or out-of-policy operational issues.
• Liaise with Head of Operations (Gateway), Carriers Relations Unit, NOC, MIS, Domestic Market,Mobile Marketing, Legal, Billing/IS, SatelliteTransmission and Finance Teams, and Regulatory.

KEY PERFORMANCE INDICATOR AND DELIVERABLES 

• Increase Revenue of Gateway:Sales performance measuredby actual revenuesagainst set targetsfor the entirebusiness.
• Margin Management: Increase Bottom Line figuresto meet agreed targets.
• Ensure New Pricing is done on a regularbasis as needed.
• Ensure Operational activities are done timely.
• Business Planning Team Management.
• Measure the percentage of milestones achievedas per the long-term businessplan and budget.
• Track Revenue Growth from International Voice business.
• Pricing and Margin Optimization by ensuring profitability while maintaining competitive pricing.
• Track the reduction in termination and transmission costsas a percentage of total costs.
• Employee (Account managers) Performance and Goal Alignment.

EDUCATION, QUALIFICATION AND EXPERIENCE

• 12-15 years of experience preferably in the telecommunications with a Carrieror an Operator.

SKILLS AND COMPETENCIES

• Excellent knowledgeof international telecombusiness ideally specializing in the carrierand wholesale segment.
• Excellent knowledgeof the carrier management, least cost routingand quality parameters associated with carrierrouting, profitability and quality management
• Engineer / Business Administration Qualifications.
• Has managedcarrier routing with revenue and profit responsibility in an Operator/Carrier.