Head - Restaurant Operations at Khenpro Global Services

Job Description

• The ideal candidate will have a clear goal of keeping the company on solid track by coordinating, planning, and directing people and making sure policies are being implemented.

Key Responsibilities / Accountabilities

Logistics:

• Make sure that everything is coordinated and followed through accordingly- from policies to work force.
• Create policies that will benefit both the work force and the company and ensure adherence.
• Plan out human and material resources to bring about a productive outcome.
• Make sure that sales and service delivery are accomplished in line with the goals set by the company.
• Be responsible for the logistics and efficiency in all locations.
• Maintain the safety and security of all employees, guests and company assets.
• Monitor and make sure the quality of food and beverage is at its highest in all locations, attend tastings and trainings and spot check by being present during the hours of operation
• Monitor and participate in pricing strategies, menu engineering/reviews and tastings
• Train and guide on service standards – create training manuals, ensure new hires are trained properly, provide managers with talking points for pre-shift meetings, provide constructive feedback based on the dining experience
• Researching, suggesting, and introducing methods, products, and services to improve the service delivery systems.
• Communicate and support management by offering resolution suggestions and advise on daily challenging situations.
• Spot check and monitor the cleanliness and compliance.

Financial:

• Maximize financial performance and profit – suggest promotions and bring revenue increase ideas, assist in training of managers and staff on up selling, build relationships and network within the city to expose our restaurant brands and bring potential additional revenue
• Assist in planning and meeting goals of budgeted operational expenditures

Organizational:

• Oversee and follow up on communications via social media, making recommendations with respect to the promotions in each location to achieve service delivery objectives and increase business volume/sales
• Follow up on completion of applications and renewals of licenses and permits.
• Performance/hiring/accountability/conflict resolution and progressive discipline - assist HR Manager in handling all personnel issues.
• Develop managers and employees - organize training and cross training sessions, visit line ups and motivate staff and managers, create incentive plans and spend "one on one" time coaching, counseling and teaching, build cohesiveness and strengthen relationships among teams and corporate level management
• Assist in day-to-day operations - lead by example to achieve the highest level of guest satisfaction - fill in for managers that are possibly sick or be present in locations that need extra management support.

Self-Development:

• It is understood that as Operations Manager, you are responsible to maintain current knowledge of the world restaurant trends and new local restaurant ratings and openings. You will be required to continually develop this knowledge on your own time.

Minimal Essential Requirements

• B.Sc or equivalent
• A minimum of three (3) years of proven multi-unit, full-service restaurant operational experience.
• Skilled in organizational development, personnel management, budget and resource development and strategic planning.
• Excellent people skills, with an ability to partner with a dynamic leadership team.
• Strong collaboration and communication skills; strategic thinking; results driven; business acumen; and financial management.
• Proven leadership abilities, including ability to think strategically, develop operational strategies and determine long-term impact of decisions on the business.
• Ability to build culture of accountability and results while balancing team member needs.
• Strong ability to assess talent and build effective teams.
• Hands on ability to direct management teams in high-volume environments.
• Proven success in working with cross-functional leadership