Head, Project Management Office at Arca Payments Limited

Job Summary

• The Head of PMO is responsible for ensuring that Arca’s projects and programs are planned, managed and delivered with transparency and discipline within define governance standards.

Responsibilities

• The incumbent will be a program management leader who embodies Arca’s values and principles of candor in communication and excellence. 

CORE RESPONSIBILITIES:

The role holder would be responsible for the following: 

• Overall leadership and oversight for Project Management Office including resources and activities
• Leading development and update of ARCA PMO standards/approaches to project implementation to ensure alignment to business objectives and company values.
• Work with Business Sponsors, Product & Technology leaders to develop project roadmaps that align with business objectives/priorities and consider resource availability.
• Drive the refinement of Project delivery metrics to track project progress and highlight any bottlenecks in the project delivery process.
• Drive both internal and stakeholder engagements to address project impediments with a view of delivering progressing shorter project lead and cycle times.
• Direct project/program activities, conduct reviews, and use strong technical and business acumen to manage risk and address escalated impediments.
• Enforce consistency and standardise processes across project management office and organisation at large.
• Drive the adoption of clear project acceptance criteria to ensure an optimal project mix per period to drive the envisaged business objectives.
• Build, coach and retain a high-performance team of project/program managers and analysts.

Key Performance Indicators/ Performance Goals: 

Financial Perspective:

• Achieve Overall Revenuegrowth of 100%
• Market Leadership Share
• project expenditure vs. project budget

Customer Perspective:

• Customers feedback/commendations
• Customer satisfaction

Internal Business Process:

• Timely execution of projects
• Timely escalations
• Timely upload of project on SharePoint and other PMIS
• Quality and availability of documentation (PMO Reports, PID, PAC, Incidence reportsetc)
• % Projects and Programs deliveredwithin project timeline
• % Properly scopedbudget
• % of signedoff Project acceptance Certificate

Learning & Growth:

• % identified competency gaps closed
• No. of relevant professional certifications and trainings achieved.

Requirements

Educational Requirements: 

• Bachelor's Degree in Computer Science, Information Systems, Engineering, Business, or other discipline related to software engineering. Masters or MBA would be a plus. 
• Project Management Professional (PMP®) certification is mandatory.
• ITIL/Prince2/Scrum Certifications would be a plus.

Experience Requirements:

•  7+ years of relevant work experience in Program and Project management.
•  Knowledge of Waterfall, and Agile/Scrum principles and practices.
•  Excellent ability to understand architectural and technical aspects of projects including SDLC competence.
•  Deep experience in managing complex programs delivered by distributed teams. (Experience in Banking, Fintech/Payments space is an added advantage)
•  Excellent verbal, written, and presentation skills.