Head, Operations at FSDH Merchant Bank Limited

Overall Job Objective:                               

To plan and direct a seamless process flow in the operations of fund allotment, sale & valuation.

Duties and Responsibilities                        

• Design policies & oversee process reviews.
• Ensure proper client onboarding, & mandate change/update are done within stipulated timelines.
• Integrate and implement new technological processes.
• Oversee the reconciliations of accounts.
• Ensure prompt crediting of customers’ accounts as value is received.
• Ensure proper guidance, feedback and prompt treatment of clients requests.
• Ensure client satisfaction & retention.
• Oversee fund valuation & price confirmation.
• Prepare update reports on the activities of the unit for management.
• Other duties as assigned by your Line Manager

Key Requirements: 

• BSc in Accounting, or related discipline. 
• 6- 8 years professional experience in the financial industry. 
• An entrepreneurial mindset with outstanding organizational, interpersonal, and leadership skills.
• Passionate, hungry, and eager to build FSDH AM into a world class institution.
• High professional and ethical standards.
• Comfortable working in a fast-growing, dynamic environment and can easily adapt to change and re-prioritize.