Head, Operations / Business Development Manager at Wisdom Kwati Smart City

Location: Katampe District, Abuja (FCT)

Job Description

• The Business Development / Operations Manager is responsible for driving merchant acquisition, POS terminal deployment, operational efficiency, and revenue growth for the fintech company. The role combines commercial strategy with day-to-day operational execution to ensure scalable, compliant, and profitable POS operations.

Key Responsibilities
Business Development:

• Drive merchant acquisition, onboarding, and retention for POS services.
• Develop partnerships with aggregators, agents, and enterprise merchants.
• Identify new markets, locations, and growth opportunities.
• Implement pricing, commission, and incentive structures to grow transaction volumes.

Operations Management:

• Oversee end-to-end POS deployment, activation, and maintenance.
• Manage agent networks, field officers, and operational partners.
• Ensure high POS uptime, transaction success rates, and service quality.
• Coordinate terminal logistics, inventory, replacements, and repairs.

Performance & Reporting:

• Track transaction volumes, revenue, and operational KPIs.
• Prepare periodic performance and operational reports for management.
• Monitor fraud trends, chargebacks, and operational risks.

Compliance & Stakeholder Management:

• Ensure operations comply with CBN, NIBSS, AML/CFT, and internal policies.
• Liaise with settlement banks, switching partners, and vendors.
• Support audits and regulatory reviews related to POS operations.

Educational Qualification

• Bachelor’s degree in Business Administration, Marketing, Finance, Economics, or related field.
• MBA or relevant professional training is an added advantage.

Experience:

• 3–5 years experience in fintech, payments, banking, telecoms, or agency banking.
• Proven experience in POS deployment, merchant acquisition, or field operations.
• Experience managing agents, sales teams, or operational units.

Technical Skills:

• POS deployment & merchant acquiring operations
• Knowledge of payment systems and transaction flows
• Basic understanding of NIBSS, settlement & reconciliation
• Data analysis, reporting & performance tracking
• Vendor & agent network management

Soft Skills:

• Strong negotiation & relationship management skills
• Strategic thinking with execution focus
• Leadership & team coordination
• Problem-solving and decision-making
• Ability to work under pressure and meet targets

Other Requirements:

• Willingness to travel and supervise field operations.
• High level of integrity and accountability.
• Good knowledge of the Nigerian payments ecosystem.
• Proficiency in Microsoft Office and digital reporting tools.

Salary
N200,000 - N250,000 / Month.