Head of Telesales at uLesson

Job Description

• The Head of Telesales is responsible for managing the telesales team within uLesson.
• His/her job is to train team members, set sales targets, implement sales strategies, monitor performance, and handle customer complaints.

Roles and Responsibilities

• Build, lead, and manage a high-performing Telesales team.
• Develop a Telesales Playbook that provides the foundation to expand the pipeline and drive repeatable revenue growth as the team and function scale.
• Manage the CRM system to optimize data and leads.
• Provide daily, weekly, monthly, and quarterly telesales metrics to report to company leadership.
• Participate in overall sales strategy development and lead execution to meet sales targets.
• Monitor and review phone calls of the telesales team to ensure quality service and compliance with applicable policies and best practices.
• Create a KPI-driven environment; coach team members to succeed, share best practices, and introduce new incentives to motivate them.
• Maintain customer relationships and fine-tune processes for escalating customer complaints.
• Write conversion-optimized sales scripts, and develop and implement training material and new technology to support the development of the Telesales team at all levels.
• Drive demand, acquisitions, retention, and expansion revenue programs that meet local needs and align with best practices.
• Work closely with other teams within the company to ensure brand consistency across all communications channels and increase sales.
• Perform other responsibilities as may be required.

Requirements

• Bachelor's Degree in Marketing, Business Management, or a similar field.
• Previous experience working as a telesales manager, managing world-class Telesales teams who can deliver ambitious revenue targets via efficiency and processes at scale.
• Strong organizational and sales skills.
• Ability to multitask, think strategically, analytically, and creatively to break down problems and find effective solutions.
• Good verbal and written communication skills – the ability to collaborate with cross-functional team members at all levels.
• Skilled in measurement, reporting, and analysis of performance data that leads to repeatable success.
• Ability to work well under pressure.

Compensation
Competitive