Head of Technology at First Excelsia

Job Description

• We are seeking a Head of Tech who will be responsible for overseeing our client’s app, platform, and data infrastructure — ensuring seamless dispatch, tracking, and rider management.

Key Responsibilities

• Lead and manage the technical team (software engineers, product developers, DevOps, data analysts).
• Ensure minimum 99.5% uptime for rider, client, and admin platforms.
• Oversee the development, optimisation, and maintenance of mobile apps and backend systems.
• Manage integrations across payments, mapping APIs, CRM/ERP tools, communication channels, and authentication services.
• Design and maintain system architecture for scalability, performance, and security.
• Implement DevOps processes, CI/CD pipelines, monitoring, and incident response frameworks.
• Develop analytics dashboards for real-time operations, rider performance, customer behaviour, and financial activity.
• Oversee data governance, reporting accuracy, and database management (SQL and NoSQL).
• Manage third-party partnerships, outsourced engineering resources, and technology vendor relationships.
• Oversee platform upgrades, feature releases, and product roadmaps.
• Ensure cybersecurity compliance, secure API practices, and periodic vulnerability assessments.
• Drive innovation and recommend technology solutions that enhance logistics efficiency and customer experience.

Person Specification

• Bachelor’s Degree in Computer Science, Software Engineering, Information Systems, or related technical field.
• 7–10 years’ experience in technology leadership within logistics, mobility, e-commerce, or fintech environments.
• Strong understanding of mobile app architecture, backend engineering, microservices, and cloud technologies.
• Demonstrated experience scaling technology systems in a fast-growing or startup environment.
• Proven experience managing engineering teams and delivering end-to-end product cycles.