Head of Team / Supervisor at Domeo Resources International (DRI)

Main Functions

• The Head of Team (HOT) is responsible for supervising daily operations and leading a team to ensure tasks are completed efficiently and in line with company standards.
• The role acts as a link between management and frontline staff, ensuring productivity, discipline, and performance targets are achieved.
• The ideal candidate must be a strong team leader, organized, and capable of handling people and operational responsibilities.

Responsibilities
Team Supervision & Leadership:

• Supervise assigned team members and allocate daily duties.
• Monitor staff attendance, punctuality, and performance.
• Provide guidance, coaching, and support to team members.
• Enforce company rules and discipline.

Operations & Task Management:

• Ensure daily operational tasks are completed on time.
• Monitor workflow and resolve operational issues.
• Support staff during peak periods or challenges.

Performance Monitoring:

• Track team productivity and efficiency.
• Identify performance gaps and recommend improvements.
• Report team performance to management.

Communication & Reporting:

• Act as a communication bridge between staff and management.
• Maintain daily activity records and reports.
• Escalate issues and incidents promptly.

Customer Service Support:

• Ensure high service standards are maintained.
• Handle basic customer issues and escalate when necessary.
• Promote a professional and positive working environment.

Experience / Qualifications

• Minimum of HND/ND in any relevant field.
• 3 – 5 years experience in a supervisory or team leadership role.
• Experience in operations, retail, or hospitality is an advantage.

Competencies / Skills:

• Strong leadership and people management skills.
• Good communication and interpersonal abilities.
• Problem-solving and decision-making skills.
• Ability to work under pressure.
• Basic reporting and administrative skills.

Behavioural Qualities / Other Competences:

• Responsible and disciplined.
• Reliable and accountable.
• Calm and firm in leadership approach.
• Professional attitude and appearance.
• Strong sense of responsibility.