Head of Rider Operations at First Excelsia

Job Summary

• Our client is seeking a Head of Rider Operations who will oversee the recruitment, performance, and welfare of our client’s rider network, ensuring efficiency, safety, and service quality.

Key Responsibilities

• Lead recruitment, continuous training/development and onboarding of riders.
• Design and implement incentive programs and retention strategies.
• Manage rider scheduling, performance tracking, and safety training.
• Collaborate with tech and dispatch teams for rider performance analytics
• Handle compliance with regulatory authorities on rider and asset documentation.

Person Specification

• Bachelor’s Degree in Logistics, Transport, communication, marketing or relevant associated areas.
• 5 - 8 years managing large rider fleets (50+).
• Experience with mobility apps, logistics operations, delivery companies.
• Strong people management and communication skills.