Head of Regional Office at PricewaterhouseCoopers (PwC)

Job Summary

• Implements the company’s marketing and channel optimisation strategies at the Regional Office.
• Coordinates the execution of customers acquisition and retention strategies targeted at the company’s Project Finance customers to maximize market penetration, customer growth, profitability and sector development.
• Provide advisory services to small and medium sized non-oil exporters within the Regional office area.
• Coordinate recovery as well as credit performance monitoring efforts for customers within the purview of the Regional office.

Roles and Responsibilities

• Provide input in the articulation of the Business Development Division’s strategy / plan for customer acquisition and retention.
• Execute the company’s marketing strategy within the target market segments (agro-allied, manufacturing, services and solid minerals) at the Regional area office to increase it's market share.
• Contribute to the formulation of strategies required to acquire and sustain accounts in the defined target sectors ( i.e Manufacturing, Agro- Allied, Services and Solid Minerals)
• Coordinate execution of the company’s marketing strategy to increase the company’s market share in trade finance:
  • Customer visits
  • Targeted advertisements and awareness campaigns
  • Exporters enlightenment programs
  • Trade fairs and conferences etc.
• Ensure proper completion of credit application forms by customer and adequacy of supporting documentation.
• Ensure timely scheduling and conduct of appraisal visits.
• Ensure Proper due diligence on customers as required.
• Ensure accurate and complete documentation of credit appraisal findings.
• Review trade finance applications (in line with the company’s policy) and make appropriate recommendations / decisions.
• Manage the company’s trade finance portfolio and monitor the quality of existing customer relationships on a continuous basis.
• Intervene to resolve sensitive or complex relationships issues to ensure customer satisfaction and escalate as required.
• Develop concepts for promotional campaigns targeted at exporters within the Regional area office.
• Participate in product launches at areas within the purview of the Regional office.
• Participate in awareness campaigns, fairs, conferences etc aimed at promoting the company’s products and services.
• Identify customer / market needs at the Regional area office and proactively seek to provide products / services to meet these needs.
• Monitor and ensure the branch meet its customers acquisition and retention target.
• Provide advisory services and trade information to small and medium sized non-oil exporters within the Regional area office:
  • Business plan development
  • Feasibility studies
• Financial advisory services (e.g. sources of cheap funds, application details etc.)
• Ensure timely and efficient handling of all correspondences from or to Regional office
• Intervene to resolve sensitive or complex relationships issues to ensure customer satisfaction and escalates as required.
• Liaise with Service Desk at the Head Office to ensure timely resolution of customer
• Monitor the implementation of the unit’s budget.
• Conduct credit performance monitoring visits for project sites within the purview of the Regional area office
• Represent the Bank in seminars, workshops, meetings etc, as required and make recommendations / report to ED, Business Development.
• Review and approve bank and cash transactions in line with authority limits.
• Ensure timely deposit of cheques / drafts (for repayments and recovery) from customers at the Bank’s bank account in Regional
• Ensure all bank and cash transactions at the Regional office are adequately documented and forwarded to the Head Office for posting
• Monitor the implementation of the branch’s budget.
• Manage the welfare of staff at Regional Office.
• Manage relationship with the respective vendors servicing the Regional area office
• Review the branch’s performance and conduct performance appraisal of subordinates.
• Prepare and submit activity and performance reports to the ED, Business Development.
• Perform any other duties as may be assigned by the ED, Business Development

Requirements

• First Degree or its equivalent in Finance, Economics, Business Administration or related discipline.
• Minimum of twelve (12) years cognate experience, with at least two (2) year supervisory experience.
• Strong Credit skills and significant exposure in trade / project finance
• Proven experience in marketing project / trade finance products. The candidate must demonstrate experience and knowledge of designing and selling project / trade finance products.
• Excellent verbal and written communication skills and ability to make presentations to Management / Board and other stakeholders as may be required.
• Significant understanding of the operations of an Export Credit Agency.
• Demonstrated leadership capabilities, including ability to organize and manage human resources to attain goals.
• Willingness to work extra hours where required in order to achieve the company’s objectives.
• General understanding of the objectives and purpose of a development finance institution.

Interested and qualified candidates should apply by submitting their CV / Resume to: client.recruitment@ng.pwc.com quoting the "Job position" as the subject of the email.