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  • Posted: Nov 8, 2021
    Deadline: Nov 8, 2021
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  • UBA’s has more than 65 years of providing uninterrupted banking operations dating back to 1948 when the British and French Bank Limited ("BFB”) commenced business in Nigeria. BFB was a subsidiary of Banque Nationale de Crédit (BNCI), Paris, which transformed its London branch into a separate subsidiary called the British and French B...
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    Head of Processing

    Job Objective

    • Act as a leader to enhance team performance to the delight of customers through efficient transaction processing.

    Roles & Responsibilities

    • Responsible for all customer service (non-cash related) processing activities in the branch. These include Funds transfer, Clearing, Trops, LDU, etc.
    • Ensure effective and timely service delivery to customers at all customer service unit.
    • Ensure efficient TAT in line with service level agreements.
    • Drive timely and error-free processing culture among team members.
    • Ensure timely balancing and execution of end-of-day procedures.
    • Ensure timely and accurate collation of clearing cheques for presentation to ZPC.
    • Ensure effective utilization of physical assets at the Customer Service Support Unit.
    • Recommend Process Improvements as it relates to Customer Service Support in a bid to ensue service efficiency and cost minimization.
    • Ensure timely reconciliation and proof of accounts
    • Ensure no Incidence of losses due to Fraud, Regulatory infractions, and Processing errors occur.
    • Serve as an effective backup for the BOM.
    • Perform other related duties as assigned by the BOM.

    Candidate's Profile

    • We are looking to hire talented and experienced individuals with 3 years banking operations experience in a commercial bank for our branch in Lagos state.
    • The ideal candidates must currently work in a commercial bank with minimum of 3 years in banking operation. 

    Knowledge Required:

    • Good knowledge and understanding of banking operations.
    • Good understanding of basic accounting.
    • Conflict management.

    Skills Required:

    • Good knowledge and understanding of Banking operations.
    • Excellent customer service capabilities.
    • High level of integrity /Sense of Responsibility.
    • Basic Accounting knowledge.
    • Analytical skills/Problem-solving.
    • Attention to details.
    • Good Interpersonal skills.
    • Fast and error free processing.
    • Supervisory skills. 

    Method of Application

    Interested and qualified? Go to United Bank for Africa (UBA) on jointhetribe.ubagroup.com to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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