Head of Operations at UNOCASA Limited

Role Summary

• We are seeking a Head of Operations to provide strategic leadership and operational excellence across the organization.
• This role is critical in ensuring efficient systems, sound financial management, and seamless program delivery.
• The ideal candidate is a data-driven leader with a passion for social impact, strong financial acumen, and the ability to optimize performance in a dynamic, resource-constrained environment.

Key Responsibilities
Operational Strategy & Financial Stewardship:

• Drive operational excellence by developing and refining policies, processes, and internal controls
• Oversee budgeting, expense tracking, and cost optimization initiatives
• Partner closely with Finance to ensure accurate reporting, compliance, and audit readiness
• Monitor cash flow and resource allocation to support long-term sustainability
• Establish accountability frameworks for financial and operational performance

Data Analytics & Performance Management:

• Develop and monitor KPIs to measure organizational and program effectiveness
• Translate operational and financial data into actionable insights for leadership
• Produce detailed performance and impact reports for stakeholders and donors
• Identify process inefficiencies and implement scalable, technology-driven solutions

Program & Project Coordination

• Support the full lifecycle of programs—from planning to evaluation
• Track timelines, deliverables, and budgets to ensure successful execution
• Collaborate across teams to align operational resources with program needs

Procurement, Logistics & Vendor Management:

• Oversee procurement activities in line with organizational and donor guidelines
• Manage vendor relationships and negotiate contracts/SLA agreements
• Supervise logistics, inventory, and facility operations

Leadership & Organizational Culture:

• Lead and develop administrative and support teams
• Drive performance management and professional development initiatives
• Promote a culture of transparency, accountability, and continuous improvement

HR Oversight & People Operations:

• Provide oversight for recruitment, onboarding, performance management, and employee relations
• Ensure compliance with HR policies and labor regulations
• Support workforce planning aligned with organizational goals
• Champion employee engagement, culture, and retention initiatives

Qualifications & Skills

• Education: Bachelor’s degree in Business Administration, Operations Management, Finance, or related field (Master’s or professional certification is an advantage)
• Experience: Minimum of 12 years’ experience, including 5+ years in senior operations or administrative leadership, preferably within the NGO/non-profit sector
• Technical Skills: Strong expertise in budgeting, financial analysis, and internal control systems
• Digital Skills: Advanced proficiency in Microsoft Excel, project management tools, and data visualization platforms

Core Competencies:

• Strategic thinking and problem-solving
• Strong leadership and stakeholder management
• High attention to detail and accountability
• Ability to thrive in fast-paced, mission-driven environments.