Head of Operations, Supply Chain and Device at FairMoney

We are seeking a strategic, detail-oriented, and execution-focused Head of Operations to lead and expand our operational backbone. As the primary owner of operational excellence in one of Nigeria’s fastest-growing fintechs, you will oversee complex supply chain networks, manage onboarding frameworks, and execute targeted retention initiatives. This role demands strong analytical skills, leadership experience, and hands-on problem solving with tools like Excel and SQL. 

You will also manage external vendor relationships, including negotiations with international hardware suppliers in China, and collaborate cross-functionally to deliver seamless customer experiences at scale.

Key Responsibilities:

• Lead the end-to-end logistics and distribution strategy for POS devices, ensuring efficient delivery within SLAs, reverse logistics, and asset recovery.
• Oversee inventory planning and control, ensuring optimal stock levels across multiple hubs and fulfillment partners.
• Negotiate and manage procurement relationships with international vendors, specially manufacturers and suppliers in China.
• Manage warehouse team, and refine processes for repair tracking, replacements, and real-time inventory visibility.
• Monitor inventory turnover, aging, and replenishment cycles.
• Improve the current inventory management system by working with product/tech teams.
• Scale an efficient customer onboarding pipeline with integrated compliance (KYC/AML) checks.
• Manage workflows for KYC document verification, exception handling, and SLA adherence.
• Collaborate with product and compliance teams to streamline approval logic and automation.
• Lead operations behind customer lifecycle strategies including merchant reactivation and performance campaigns.
• Monitor asset utilization and proactively identify underperforming regions or segments.
• Develop and enforce standard operating procedures (SOPs) to support scalability and consistency across markets.

Requirements

• Bachelor's degree in Engineering, Business Administration, Economics, or related fields
• Minimum of 5 years of experience in Operations, Strategy, Logistics, or similar domains
• Advanced Excel proficiency (dashboards, modeling, pivots, automation)
• Working knowledge of SQL (data extraction, reporting, performance analysis)
• Strong project management and problem-solving skills
• Experience managing or coordinating large field teams
• Excellent communication, stakeholder management, and cross-functional collaboration
• Ability to thrive in fast-paced, high-growth, and execution-heavy environments
• Experience in building/improving inventory management systems
• Familiarity with POS terminals, payments, or KYC flows
• Prior work in startups or digital-first environments