Head of Operations at SavingsBox NG

The Opportunity:

We are seeking a highly experienced and strategic Head of Operations to lead and optimize our daily functions. This critical role is responsible for ensuring the seamless, efficient, and compliant delivery of all our financial services. You will drive operational excellence, implement robust processes, and leverage technology to enhance our service delivery and support our rapid growth.

Key Responsibilities:

• Oversee and manage all day-to-day operational activities, including member onboarding, savings and investment processing, loan disbursement, collections, and customer support.
• Develop, implement, and optimize operational policies, procedures, and workflows to maximize efficiency, reduce costs, and enhance member experience.
• Ensure strict compliance with all relevant regulatory requirements (CBN, Cooperative laws, data privacy, etc.) and internal operational policies.
• Lead the implementation and optimization of technology solutions to automate processes, improve data management, and enhance operational security.
• Manage operational risk effectively, developing strategies to identify, assess, and mitigate potential threats.
• Build, lead, and mentor a high-performing operations team, fostering a culture of accountability, continuous improvement, and member-centricity.
• Collaborate closely with all other departments (Finance, Investments, Loans, Relationship Management) to ensure integrated and consistent service delivery.

Qualifications:

• Bachelor's degree in Business Administration, Operations Management, Finance, or a related field. Master's degree or relevant professional certification is a strong advantage.
• Minimum of 3-5 years of progressive experience in operations management within the financial services or fintech sector, with at least 2 years in a leadership role.
• Proven track record in optimizing operational efficiency, implementing new processes, and managing large teams.
• In-depth knowledge of regulatory compliance within the Nigerian financial sector.
• Excellent analytical, problem-solving, and decision-making skills.
• Exceptional leadership, communication, and interpersonal abilities.
• Experiencing on Bankone software usage will be an added advantage.
• Proficiency in operational management software, and CRM systems.