Head of Operations at Rimdinado International Ltd

Overview:

The Head of Operations will be responsible for overseeing and managing all aspects of our operational activities to ensure efficiency, quality service delivery, and customer satisfaction. He/She will play a key role in streamlining processes, optimizing resources, and fostering a culture of continuous improvement within the organization.

Key Responsibilities:

• Strategic Planning: Develop and implement operational strategies aligned with the company's overall objectives to drive growth and profitability. 
• Team Leadership: Lead, mentor, and motivate a team of operations staff, including managers and frontline employees, to ensure high performance and adherence to company policies and procedures.
• Process Improvement: Continuously evaluate and optimize operational processes to enhance efficiency, minimize costs, and improve service quality.
• Vendor Management: Establish and maintain relationships with suppliers, vendors, and partners to ensure timely delivery of services and negotiate favorable terms and agreements.
• Resource Allocation: Manage and allocate resources effectively, including personnel, equipment, and budget, to meet operational requirements and achieve business goals.
• Quality Assurance: Implement quality control measures and standards to ensure the delivery of exceptional service to customers and maintain high levels of satisfaction.
• Risk Management: Identify potential risks and develop mitigation strategies to safeguard the company's operations and reputation.
• Compliance: Ensure compliance with relevant regulations, industry standards, and company policies in all operational activities.
• Performance Monitoring: Monitor key performance indicators (KPIs) and operational metrics to track progress, identify areas for improvement, and report on performance to senior management.
• Customer Experience: Champion a customer-centric approach to operations, focusing on delivering memorable experiences and exceeding customer expectations.

Qualifications:

• Bachelor’s degree in business administration, Hospitality Management, or related field (Master's degree preferred).
• Proven experience in operations management within the travel and tourism industry, with a minimum of [3 years] in a leadership role.
• IATA Certified 
• Knowledge and usage of various ticketing platforms (such Amadeus, etc)
• Strong leadership and team management skills, with the ability to inspire and motivate staff to achieve results.
• Excellent problem-solving abilities and strategic thinking capabilities.
• Solid understanding of operational processes, logistics, and supply chain management.
• Exceptional communication and interpersonal skills.
• Proficiency in relevant software and technology tools.
• Flexibility to travel as required.