Head of Operations at Ralds & Agate

Key Responsibilities

• Develop and implement operational strategies, policies, and procedures to streamline processes, improve efficiency, and achieve business objectives.
• Provide leadership and direction to departmental managers and supervisors, ensuring alignment with organizational goals and priorities.
• Oversee day-to-day operations, including production planning, inventory management, procurement, and distribution, to meet customer demand and delivery targets.
• Monitor key performance indicators (KPIs), metrics, and operational benchmarks to assess performance, identify areas for improvement, and drive operational excellence.
• Lead cross-functional teams to develop and implement process improvements, cost-saving initiatives, and quality enhancement programs.
• Ensure compliance with regulatory requirements, industry standards, and safety regulations in all operational activities.
• Mentor, coach, and develop team members, providing guidance, support, and opportunities for professional growth and advancement.
• Bachelor's degree in Business Administration, Management, or related field; Master's degree preferred.
• 7-8years experience in a senior operation role with a track record of success in operations management.
• Strong understanding of BPO processes, technology, and industry trends.
• Excellent leadership and communication skills, with the ability to inspire and motivate teams