Head of Operations at Owens and Xley

Job Summary    
In this role, you will be responsible for carefully overseeing all areas of production operations, supervising, training and managing staff members. 

Duties and Responsibilities    

• Oversee all services offered as well as the daily duties of all other team members
• Oversee work schedules for staff members
• Ensure proper functioning of all production equipment
• Ensure that the workstations are clean and well-maintained at all times
• Ensure staff members are well groomed and properly dressed at all times

Submit daily reports on the job progress from all units to the Business Manager
Perform other duties as assigned.
Qualifications
Academic qualifications,
Professional Certifications    BSc/BA in Business Administration or related field
Experience    1-2 years’ experience as a production supervisor or related field.

Competency and Skill Requirements    Technical Skill

• Proficient using Microsoft Suite and other data entry software
• Extensive knowledge of management theory and its practical applications in the workplace
• Highly experienced in the management of day-to-day activities
• Ability to communicate effectively with senior management and other departments
• Experience analyzing company needs, employee development and goal setting
• Experience with customer service and conflict resolution
• Excellent decision-making.

Soft Skills

• Ability  to motivate people on your team and across departments
• Excellent communication, interpersonal, and leadership skills with the ability to communicate effectively across departments
• Proven experience managing a team of people
• Detail-oriented, well organized and able to adhere to deadlines
• Courteous and polite in mannerism
• Good time-management skills
• Exceptional customer service skills.

Attitude    

• High degree of accuracy and attention to detail
• Bright, friendly and personable
• Well groomed, confident and professional
• Flexible and mature in approach with ability to work unsupervised.