Head of Operations at Oludidit

Role Overview

• The incumbent is responsible for organizing and overseeing the daily operations of the production and logistics departments, to guarantee optimum productivity.

Job Duties / Responsibilities / Accountabilities

• Responsible for supporting the MD/CEO in developing and directing strategy towards the profitable growth and operation of the company
• Design and recommend new processes to optimize production quality and profitability
• Review and ensure quality control in service and product delivery across all departments
• Oversee the production department, and work with other pertinent units, to create production budgets
• Closely monitor the operating and financial results against plans and budgets, creating monthly business reports
• Supervise the production team, ensuring updates and monitor stock and inventory records
• Work with the appropriate departments to establish and follow through on consolidated marketing efforts
• Plan and monitor the day-to-day running of business to ensure smooth progress
• Evaluate regularly the efficiency of business procedures according to organizational objectives and enforce improvements
• Supervise the production team, and provide constructive feedback as required
• Anticipate and mitigate likely risks to operational excellence
• Manage procurement processes, and coordinate material and resources allocation
• Work with the Customer Satisfaction team to manage client data bases, client retention strategies and client relationship management
• Manage relationships/agreements with external partners/vendors
• Evaluate overall performance by analyzing and interpreting data, presenting this as quarterly management reports to the CEO
• Ensure corporate and legal compliance to established regulations.
• Oversee the logistics unit, ensuring client orders meet specification

Professional Requirements

• Bachelor's Degree in Business Administration, Project Management
• An MBA will be an added advantage
• Minimum of 5 years relevant and managerial experience
• Proven experience as Head of Operations, or a similar leadership role

Key Competencies / Skills:

• Compliance: Ability to audit and monitor quality of output;
• Stakeholder Management: Ability to build and develop relationships with internal employee, strategic partners and other external parties/organizations
• Communication: Excellent written, and verbal communication skills.
• Customer Focus: Ability to understand customer needs; striving to exceed expectations
• Excellent business process knowledge, proposal writing and reporting Skills.
• In-depth knowledge of data analysis and performance/operation metrics.