Head of Operations at Kwik Delivery

Job Summary

• We are looking for a talented professional to kwikstart and lead our operations in Ibadan!

Who You Are

• You are a responsible leader with a strong background in operations, an analytical and strategic mind and a broad knowledge of the business in Ibadan. You are committed to productivity and compliance.

What You’ll Do

• Formulate business strategy with others in the executive team and perform a broad range of quantitative and qualitative analyses.
• Design policies that align with overall strategy
• Implement efficient processes and standards across all cities
• Coordinate customer service operations and find ways to ensure customer retention
• Ensure compliance with local and international laws (e.g. data protection)
• Oversee the implementation of technology solutions throughout the organization
• Manage contracts and relations with customers, vendors, partners and other stakeholders
• Research ideal shipping techniques, routing, and carriers.
• Evaluate risk and lead quality assurance efforts
• Oversee expenses and budgeting to help the organization optimize costs and benefits
• Mentor and motivate teams to achieve productivity and engagement
• Report on operational performance and suggest improvements
• Work with other departments to incorporate logistics with company procedures and operations.
• Contribute to the continuous improvement of global operations through out-of-the-box thinking.
• Update and evaluate metrics to assess performance and implement enhancements.

What You’ll Bring

• B.Sc / BA in Business, Computer Science or other relevant field
• Proven experience as Head of Operations, Operations Director or similar leadership role
• Familiarity with all business functions including HR, finance, supply chain and IT
• Experience with implementing IT systems
• Knowledge of data analytics and reporting
• Good with numbers and financial planning
• Outstanding communication and negotiation skills
• Excellent organizational and leadership ability
• Analytical mind
• Problem-solving aptitude

Life At Kwik

• Join a diverse, passionate & driven team of all backgrounds
• Casual work environment
• Comprehensive health benefits to fit your needs
• Competitive salary.