Head of Operations at Konga Online Shopping Limited

Job Duties/ Responsibilities/ Accountabilities:

• Coordinate, drive, manage and monitor the activities of various operational units in the warehouse (inbound, inventory, order processing, returns & outbound).
• Plan scalable activities which guide against loss/damage/theft of stock at every given time by conducting periodic and cycle counts.
• Manage the accountability of stock & orders at every level, through accurate inbounding and put-away process.
• Develop and implement warehouse policies to ensure seamless operations and constant improvement in operations deliverables
• Develop and implement warehouse operations system improvements by analyzing and managing process work flow, space requirements, and equipment layout.
• Manage and drive cross-functional correspondence between the warehouse and other departments of the Konga business
• Drive and accomplish warehouse operations human resource objectives by recruiting, communicating job expectations, appraising, and reviewing job contributions.
• Drive and manage warehouse changes for quick adoption of new processes and technologies by sharing knowledge and guidance through constant training on WMS

PERFORMANCE INDICATORS

Key Performance Indicators/ Performance Goals:

• % warehouse recorded damage/loss against total loss of the business
• % of cancellation exceptions through efficient order to ship processing throughput
• % of monthly shipped to delivered within SLA at end of the month
• % of recorded process exceptions during order processing
• % of improved monthly stock variances

Key Deliverables:

• Warehouse daily throughput
• Stock & order accuracy
• Stock/order process efficiency and productivity
• Staff performance and competence evaluation

KNOWLEDGE/EXPERIENCE

• Ability to manage a team
• Good listening skills
• Written communication
• Accurate Information
• Good Communication skills
• Good problem-solving skills
• Knowledge of Microsoft Office
• Customer Service
• Ability to multi-task
• Accurate documentation