Head of Operations at Kimberly Ryan

Responsibilities:

• Provide direct oversight of all branches, ensuring consistent adherence to CBN-approved operating procedures, service standards, and internal controls.
• Develop and enforce standardized branch operations manuals and SOPs replicable across existing and new branches.
• Oversee all back-office functions including payments, loan disbursements, account maintenance, reconciliations, vault management, and cash-in-transit, ensuring accuracy and full audit trail integrity.
• Manage the operational readiness process for new branch openings, covering premises, equipment, staffing, systems, and CBN branch licensing.

Requirements

• Bachelor's degree in Banking & Finance, Business Administration, Economics, Accounting, or a related field. MBA or postgraduate degree is an advantage.
• CIBN membership, PMP/PRINCE2, or CISA certification is an added advantage.
• Minimum of 7–10 years in banking or financial services operations, with at least 3–4 years in a senior operations or branch management leadership role.
• Demonstrated experience in a Microfinance Bank, retail bank, or multi-branch deposit-taking institution strongly preferred.